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For Companies At a Glance
- Tasks: Ensure high-quality service and compliance in the insurance industry.
- Company: Join a forward-thinking insurance company that values innovation and growth.
- Benefits: Competitive salary, flexible working, pension, and discounts on tech and travel.
- Why this job: Make a real impact by driving excellence in customer delivery and service.
- Qualifications: Experience in insurance, strong communication skills, and attention to detail.
- Other info: Opportunities for learning, development, and community support.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are on the lookout for an experienced insurance professional to join us as a Technical Assurance Manager!
If you have:
- Excellent communication skills
- An understanding of the insurance industry and regulation
- A meticulous attention to detail
- A positive attitude and strong organisational skills
…this could be the role for you!
Sitting as part of the Specialty Division Operations team, the Technical Assurance Manager is responsible for ensuring all businesses in the Division adhere to the PIB Group standards to deliver a consistent high-quality service to all of our customers by:
- Understanding and meeting our customers demands and needs
- Delivery of consistent and fair outcomes for customers through compliant processes
- Along with driving excellence in customer delivery the Technical Assurance Manager will ensure all complaints, errors & omissions and breaches are managed in line with Group risk appetite and regulatory requirements.
Essential Experience & Attributes:
- A good understanding of the insurance industry and regulation.
- The ability to motivate and communicate with others at all levels.
- Influential relationship skills and excellent communication & negotiation skills
- Well-developed report writing, verbal & written communication and presentation skills
- Ability to manage multiple priorities and deliver results
- Self-motivated and collaborative
- Resilient and adaptable to change/growth
Desirable Experience & Attributes:
- CII qualifications (or working towards) would be desirable
- Knowledge of best practice for general insurance and an understanding of rules and regulations relating to retail insurance broking (e.g. Data Protection Act, Money Laundering, Client Monies, ICOBS, Complains, Quality Assurance, Treating Customers Fairly concepts, etc.) is highly desired.
- Proven track record in managing complains and resolutions
- Experience in implementing process improvements based on complaint trends.
- Awareness of Consumer Duty Outcomes and their implications for customer service.
- Acturis and xCenta experience.
- Experience in delivering training sessions and workshops.
Why Join Us?
- Competitive salary and benefits package
- Flexible working and holiday options
- Pension, enhanced parental leave, and life insurance
- Discounts on technology, travel, and leisure
- Learning and development opportunities
- Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
#HP
REF-223 880
JBRP1_UKTJ
Technical Assurance Manager employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Technical Assurance Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of industry regulations and best practices. Be ready to discuss how your experience aligns with the role's requirements, especially around complaint management and process improvements.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight your ability to motivate and influence others. Use examples from your past experiences to demonstrate how you've successfully navigated complex situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of delivering high-quality service.
We think you need these skills to ace Technical Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Assurance Manager role. Highlight your experience in the insurance industry and any relevant qualifications. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your verbal and written skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Be Detail-Oriented: Attention to detail is crucial for a Technical Assurance Manager. Double-check your application for any typos or errors before submitting it. We appreciate candidates who take the time to ensure their application is polished!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at pib Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance industry and regulations. Familiarise yourself with key concepts like the Data Protection Act and Treating Customers Fairly. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Technical Assurance Manager, you'll need to communicate effectively at all levels. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully communicated complex information in the past.
✨Be Detail-Oriented
Attention to detail is crucial in this role. During the interview, highlight instances where your meticulous nature has led to successful outcomes, whether it’s managing complaints or ensuring compliance. This will help paint a picture of your suitability for the position.
✨Demonstrate Adaptability
The insurance landscape can change rapidly, so being adaptable is key. Share experiences where you've successfully navigated change or implemented process improvements. This will show that you're resilient and ready to tackle challenges head-on.
