At a Glance
- Tasks: Build strong client relationships and provide top-notch product support and training.
- Company: Join Cooper Solutions, part of PIB Group, a leader in automotive software solutions.
- Benefits: Enjoy a competitive salary, attractive bonuses, and hybrid working options.
- Other info: Flexible travel required; great opportunities for career progression and professional development.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Experience in product support or account management; strong communication skills are a must.
The predicted salary is between 40000 - 50000 £ per year.
Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001 and believe that our people are at the heart of everything we do and strive to create a supportive environment where colleagues can enjoy work, keep learning and make a real difference for our customers.
We're looking for a Technical Account Manager to support our automotive clients through high-quality product support, training, and implementation — with a clear pathway to growing client ownership over time. If you have a background in product support or account management and a passion for client success, you'll fit right in with our established, well-regarded team.
What you’ll be doing:
- Build strong client relationships – serve as the key contact for allocated accounts, supporting strategy, conducting reviews, and delivering occasional on-site training to drive adoption and growth.
- Provide day-to-day product support across key systems, handling configuration changes, new business setup, onboarding, and query management with speed and care.
- Deliver product training and rollout – drawing on client feedback and data to maximise user adoption, shape recommendations, and contribute to ongoing product development.
What we’re looking for:
- Experience in product support, customer success, or account management (ideally in software or SaaS), with confidence communicating technical concepts to non-technical audiences.
- Strong organisation, problem-solving and data skills, with the ability to manage multiple client priorities and surface meaningful insights.
- Familiarity with Keyloop, Pinnacle, or other DMS/automotive retail software, or exposure to BI reporting tools is desirable but not essential!
You may be required to occasionally travel to client sites across the UK for training, rollouts and key meetings, therefore a full, clean UK driving licence and flexible approach to travel is essential.
What You Will Get:
- A competitive salary and highly attractive bonus & benefits package.
- Hybrid working pattern – typically 1/2 days per week working in our Barford office.
- Exposure to leading automotive dealer groups and industry‑leading products.
- Ongoing training and development on our products and account management skills.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com.
Technical Account Manager employer: pib Group
At Cooper Solutions, part of PIB Group, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee growth and development. As a Technical Account Manager, you will enjoy a competitive salary, a hybrid working pattern, and the opportunity to work with leading automotive dealer groups, all while making a meaningful impact on client success. Our commitment to inclusion and professional development ensures that every team member can thrive and contribute their unique ideas in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cooper Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to product support and account management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show your passion for client success! During interviews, share specific examples of how you've helped clients in the past. This will demonstrate that you’re not just about the tech, but also about building strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cooper Solutions.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product support or account management. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since you'll be communicating technical concepts to non-technical audiences, it’s crucial to demonstrate your ability to simplify complex ideas. Use clear language in your application to show us you can bridge that gap effectively.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially those related to client support or software implementation. This will help us see your potential impact on our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at pib Group
✨Know Your Product Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of the software and digital solutions offered by Cooper Solutions. Brush up on their products, especially those related to automotive software, and be ready to discuss how you can support clients effectively.
✨Showcase Your Client Relationship Skills
Building strong client relationships is key in this role. Prepare examples from your past experiences where you've successfully managed accounts or provided exceptional product support. Highlight your ability to communicate technical concepts to non-technical audiences.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific instances where you've tackled challenges in product support or account management. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Flexibility and Willingness to Travel
Since the role may require travel to client sites, express your flexibility and readiness to meet clients in person. Share any relevant experiences where you've successfully conducted training or meetings on-site, showcasing your adaptability and commitment to client success.
