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- Tasks: Join us as a Salesforce Analyst, optimising CRM systems and enhancing customer experiences.
- Company: HomeLet is a leading brand in the UK’s private rented sector, part of PIB Insurance Group.
- Benefits: Enjoy competitive salary, up to 30 days holiday, flexible benefits, and discounts on various services.
- Why this job: Make a real impact in a supportive culture focused on innovation and community engagement.
- Qualifications: Ideal candidates have qualifications in Business, IT, or Marketing, with Salesforce experience preferred.
- Other info: Opportunities for professional development and volunteering days to support local charities.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We’re hiring! Join our team of innovators and game changers…..Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission….to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen.With over 30 years in the industry, HomeLet is one of the leading brands that support the UK’s vibrant private rented sector.As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK.As the UK’s largest tenant referencing and Insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents – we've referenced more than a million tenants over the last three years!Why work with us:
- Competitive salary
- Up to 30 days holiday allowance with the option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Purpose built, modern office with free parking and on-site subsidised bistro
- Job referral scheme
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
Job Overview:We are seeking a motivated and detail-oriented CRM Analyst to join our growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot tools.This role offers an exciting opportunity for someone with a strong technical background in CRM platforms to have a meaningful impact on business operations.Key Responsibilities:Salesforce & HubSpot Management:
- Configure, customize, and maintain Salesforce and HubSpot to align with business processes.
- Ensure seamless integration between Salesforce, HubSpot, and other internal tools/systems.
- Design, implement, and optimize workflows, automation, and processes within both platforms.
- Troubleshoot and resolve issues related to Salesforce and HubSpot configurations.
Data Management & Reporting:
- Monitor and maintain data quality within Salesforce and HubSpot by implementing data validation rules, cleaning up inconsistencies, and identifying data gaps.
- Develop custom reports and dashboards in both Salesforce and HubSpot to provide actionable insights for leadership and teams.
- Create and automate reports to track KPIs, lead conversion rates, sales pipeline, and marketing campaign performance.
Process Optimization & Support:
- Collaborate with sales, marketing, and customer service teams to optimize CRM workflows and processes.
- Provide training and support for internal users to ensure proper usage and maximize the value of Salesforce and HubSpot tools.
- Stay up-to-date with the latest Salesforce and HubSpot features, and propose recommendations for improving functionality and usability.
Collaboration & Communication:
- Work closely with cross-functional teams, including Sales, Marketing, and Customer Support, to ensure CRM systems meet the needs of all departments.
- Serve as a liaison between business teams and technical staff for troubleshooting, system updates, and system enhancements.
Qualifications and Skills:
- Qualifications in Business Administration, Information Technology, Marketing, or related field.
- Experience in Salesforce administration.
- Experience with data migration, integration, and CRM system customization
- Experience in HubSpot desirable.
- Strong proficiency in the Salesforce CRM platform.
- Familiarity with tools like Tableau, Google Analytics, and Excel for reporting and analysis.
- Basic knowledge of HTML/CSS and/or JavaScript for customization and integration work is a plus.
- Experience with API integrations and automation (e.g., Zapier, Workato) is a plus.
#HPREF-222 804
Salesforce Analyst employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Analyst
✨Tip Number 1
Familiarise yourself with Salesforce and HubSpot features. Understanding the latest updates and functionalities will not only help you in interviews but also demonstrate your proactive approach to learning.
✨Tip Number 2
Network with current or former employees of HomeLet on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised CRM systems in the past. Being able to articulate your experience with data management and reporting will set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends related to CRM systems and data analytics. Showing that you are knowledgeable about the broader context of your role can impress interviewers and highlight your commitment to the field.
We think you need these skills to ace Salesforce Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Salesforce Analyst role. Focus on your technical background in CRM platforms, particularly Salesforce and HubSpot, and any specific achievements in data management or process optimisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills can contribute to HomeLet's mission of revolutionising tenant referencing and enhancing customer experiences. Be specific about your experience with Salesforce and HubSpot.
Highlight Relevant Qualifications: In your application, clearly outline your qualifications in Business Administration, Information Technology, or Marketing. If you have experience with data migration, integration, or customisation of CRM systems, make sure to emphasise this as it is crucial for the role.
Showcase Your Analytical Skills: Since the role involves data management and reporting, provide examples of how you've used analytics tools like Tableau or Google Analytics in previous roles. Discuss any experience you have in creating reports or dashboards that led to actionable insights.
How to prepare for a job interview at pib Group
✨Know Your CRM Tools
Make sure you have a solid understanding of Salesforce and HubSpot. Be prepared to discuss your experience with these platforms, including any specific configurations or customisations you've implemented in the past.
✨Showcase Your Analytical Skills
As a Salesforce Analyst, you'll need to demonstrate your ability to analyse data effectively. Bring examples of reports or dashboards you've created and be ready to explain how they impacted decision-making in previous roles.
✨Prepare for Technical Questions
Expect technical questions related to CRM management, data validation, and process optimisation. Brush up on your knowledge of API integrations and automation tools, as these are likely to come up during the interview.
✨Emphasise Collaboration Experience
Highlight your experience working with cross-functional teams. Be ready to share examples of how you've collaborated with sales, marketing, and customer support to optimise CRM workflows and improve overall efficiency.
