Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with setting up and renewing pet insurance policies via calls, emails, and web chat.
- Company: Join a vibrant team at a stylish head office in the heart of Harrogate.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a passionate team that values excellent customer service and pet welfare.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: This role offers a chance to grow in a dynamic and friendly workplace.
The predicted salary is between 30000 - 42000 £ per year.
?We have a fantastic opportunity for a Pet Sales & Renewals Advisor to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls, emails and web chat from customers looking to set up a new policy or renew their policy with us. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication ski…
Pet Sales and Renewals Advisor employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Sales and Renewals Advisor
✨Tip Number 1
Familiarise yourself with our pet insurance products and services. Understanding the details of what we offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling inbound calls and emails, being clear, concise, and friendly will make a great impression on both customers and your potential employers.
✨Tip Number 3
Showcase your teamwork abilities. As you'll be working closely with your team, think of examples from your past experiences where you've successfully collaborated with others to achieve a common goal.
✨Tip Number 4
Prepare for potential role-play scenarios during the interview. Being able to demonstrate how you would handle customer inquiries or renewals in real-time can set you apart from other candidates.
We think you need these skills to ace Pet Sales and Renewals Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Pet Sales and Renewals Advisor. Highlight key skills such as customer service, communication, and sales abilities in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in sales or customer service. Use specific examples that demonstrate your ability to handle inbound calls and emails effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and customer service. Mention why you want to work for this company and how your skills align with their needs.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at pib Group
✨Know Your Products
Familiarise yourself with the pet insurance policies offered by the company. Understand the key features, benefits, and any common questions customers might have. This will help you demonstrate your knowledge and confidence during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or resolved customer issues, as this role heavily relies on strong communication and problem-solving skills.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value the interviewer's input and are engaged in the conversation. It also allows you to provide more relevant and thoughtful responses.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or the company's future plans. Asking insightful questions demonstrates your interest in the role and helps you assess if it's the right fit for you.
