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- Tasks: Assist customers with setting up and renewing pet insurance policies via calls, emails, and web chat.
- Company: Join a modern, energetic business in Harrogate that prioritises employee development and wellbeing.
- Benefits: Enjoy hybrid working, competitive salary, discounts, and generous holiday options.
- Why this job: Be part of a supportive team in a fast-growing company that values innovation and social impact.
- Qualifications: Looking for upbeat, empathetic communicators with strong organisational skills and attention to detail.
- Other info: Earn bonuses on top of your salary and enjoy learning and volunteering opportunities.
The predicted salary is between 24570 - 25000 £ per year.
Job Description
?We have a fantastic opportunity for a Pet Sales & Renewals Advisor to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls, emails and web chat from customers looking to set up a new policy or renew their policy with us. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication ski…
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Pet Sales and Renewals Advisor employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Sales and Renewals Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the specifics of pet policies and what makes them unique will help you engage with customers more effectively during calls and chats.
✨Tip Number 2
Practice your communication skills. Since strong verbal and written communication is key for this role, consider role-playing scenarios with friends or family to enhance your ability to empathise and reassure customers.
✨Tip Number 3
Get comfortable with technology. As this is a hybrid role involving various communication channels, being tech-savvy will allow you to navigate our systems smoothly and respond to customer inquiries promptly.
✨Tip Number 4
Show your enthusiasm for pets! Sharing your passion for animals during the interview can help you connect with the team and demonstrate that you genuinely care about helping our customers.
We think you need these skills to ace Pet Sales and Renewals Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you've demonstrated strong communication skills, as these are crucial for the Pet Sales & Renewals Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping customers and your ability to work in a fast-paced environment. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as empathy, organisation, and attention to detail. These qualities are essential for the role, so provide examples of how you've used them in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is important for this role.
How to prepare for a job interview at pib Group
✨Show Your Passion for Pets
Make sure to express your enthusiasm for pets and customer service during the interview. Share any personal experiences or stories that highlight your love for animals, as this will resonate well with the company's values.
✨Demonstrate Strong Communication Skills
Since the role requires excellent verbal and written communication, prepare to showcase these skills. Practice answering common interview questions clearly and concisely, and be ready to discuss how you would handle customer inquiries effectively.
✨Highlight Your Organisational Skills
The job demands attention to detail and the ability to work efficiently. Be prepared to discuss examples from your past experiences where you successfully managed multiple tasks or projects while maintaining high standards.
✨Familiarise Yourself with the Company
Research the company’s mission, values, and recent developments. Being knowledgeable about the business will not only help you answer questions more effectively but also demonstrate your genuine interest in joining their team.
