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- Tasks: Process pet insurance claims and support clients throughout their journey.
- Company: Join a dynamic team dedicated to providing top-notch customer service in the pet insurance industry.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Make a difference for pet owners while developing your skills in a rewarding role.
- Qualifications: Experience in customer service or claims handling is preferred, but passion for pets is key!
- Other info: This role offers opportunities for growth and learning in a fun, pet-friendly atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an experienced Pet Claims Handler to join our dynamic team. In this role, you will be responsible for processing pet insurance claims, supporting our clients through the claims journey, and ensuring a high standard of customer service.
- To provide a market leading standard of customer service.
- To treat customers fairly in line with FCA requirements.
Pet Claims Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Claims Handler
✨Tip Number 1
Familiarise yourself with pet insurance policies and common claims processes. Understanding the nuances of pet claims will help you engage confidently during interviews and demonstrate your expertise.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Be prepared to share examples of how you've successfully resolved customer issues in the past, as this is crucial for the role.
✨Tip Number 3
Research StudySmarter's values and mission. Aligning your personal values with ours can make a strong impression during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Network with professionals in the pet insurance industry. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Pet Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Pet Claims Handler. Tailor your application to highlight relevant experience in processing insurance claims and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved handling claims or providing customer support. Use specific examples to demonstrate your skills in these areas.
Showcase Your Customer Service Skills: Since the role requires a high standard of customer service, include examples of how you've successfully managed customer interactions in the past. Mention any training or certifications related to customer service.
Proofread Your Application: Before submitting your application, make sure to proofread for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial in a claims handling role.
How to prepare for a job interview at pib Group
✨Know Your Stuff
Make sure you have a solid understanding of pet insurance and the claims process. Familiarise yourself with common terms and scenarios that may arise in the role, as this will show your expertise and confidence during the interview.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to support clients, as this is crucial for a Pet Claims Handler.
✨FCA Regulations Awareness
Brush up on the Financial Conduct Authority (FCA) requirements related to insurance. Being able to discuss how you would ensure compliance in your role will demonstrate your professionalism and commitment to treating customers fairly.
✨Show Empathy and Understanding
As a Pet Claims Handler, you'll be dealing with clients who may be stressed about their pets' health. Prepare to discuss how you would handle sensitive situations with empathy and care, showcasing your ability to connect with customers on a personal level.
