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- Tasks: Handle inbound calls from customers making claims on their policies.
- Company: Join a stylish, newly renovated office in the heart of Harrogate.
- Benefits: Enjoy flexible hours and a supportive work environment.
- Why this job: Make a real difference by helping customers in need during stressful situations.
- Qualifications: No specific experience required; just a friendly attitude and good communication skills.
- Other info: Part-time role perfect for students or anyone seeking flexible work.
We have a fantastic opportunity for a Part Time Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You\’ll be dealing with customers who are in a variety of different situations; ranging from vehicles that won\’t start at a home address, through to roadside breakd…
Part Time Breakdown Claims Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Breakdown Claims Handler
✨Tip Number 1
Familiarise yourself with common breakdown scenarios and claims processes. Understanding the typical issues customers face will help you respond confidently during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Breakdown Claims Handler, you'll need to reassure customers in distressing situations, so showcasing your empathy and problem-solving abilities is key.
✨Tip Number 3
Research our company culture and values. Being able to align your personal values with ours will not only help you stand out but also show that you're genuinely interested in being part of our team at StudySmarter.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the role and gives you a chance to learn more about what it's like to work with us, which can help you decide if it's the right fit for you.
We think you need these skills to ace Part Time Breakdown Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Breakdown Claims Handler. Highlight key skills such as customer service, problem-solving, and communication that are essential for this role.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or claims handling. Use specific examples that demonstrate your ability to handle calls and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working as a Breakdown Claims Handler and how your skills align with the job requirements.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at pib Group
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Breakdown Claims Handler. Familiarise yourself with common scenarios you might encounter, such as dealing with customers whose vehicles won't start or those needing roadside assistance.
✨Show Empathy and Patience
Since you'll be handling calls from customers in distressing situations, it's crucial to demonstrate empathy. Prepare examples of how you've successfully managed difficult customer interactions in the past.
✨Practice Active Listening
During the interview, showcase your active listening skills. This means not just hearing but understanding what the interviewer is saying. It will reflect your ability to handle customer calls effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
