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- Tasks: Handle inbound claims calls and provide support to customers in various situations.
- Company: Join a dynamic insurance intermediary group focused on innovation and growth.
- Benefits: Enjoy flexible working, competitive salary, discounts, and development opportunities.
- Why this job: Be part of a modern, energetic team that values customer care and employee wellbeing.
- Qualifications: Looking for upbeat, empathetic communicators with strong organisational skills.
- Other info: Work remotely after training, with shifts from 8pm to 7am over four nights.
The predicted salary is between 19000 - 22000 £ per year.
Night Breakdown Claims Handler page is loaded
Night Breakdown Claims Handler
Apply remote type Fully Remote locations Harrogate time type Full time posted on Posted Yesterday job requisition id JR101444
We have a fantastic opportunity for a Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You\’ll be dealing with customers who are in a variety of different situations; ranging from vehicles that won\’t start at a home address, through to roadside breakdowns or road traffic accidents.Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.
The role attracts a salary of £26,650 working remotely after training, 8pm – 7am over 4 nights on a rotational basis.
Responsibilities:
- You\’ll be answering inbound calls from customers wishing to make a claim on their policy
- You\’ll be dealing with customers who are in a variety of different situations; ranging from vehicles that won\’t start at a home address, through to roadside breakdowns or road traffic accidents.
- You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you\’ll be delivering a market leading standard of customer care
- In addition to speaking to our customers, you\’ll also liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.
Experience:
- The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
- You will also be an effective communicator,who is empathetic, reassuringand understandingwhen speaking to customers on the telephone.
- You should be an organised individual,who is able to work efficientlywhilst maintaining attention to detail.
Why Join Us?
- Competitive salary and benefits package
- Flexible working and holiday options
- Pension, enhanced parental leave, and life insurance
- Discounts on technology, travel, and leisure
- Learning and development opportunities
- Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
#HP
About Us
We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.
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Night Breakdown Claims Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Breakdown Claims Handler
✨Tip Number 1
Familiarise yourself with common breakdown scenarios and the claims process. Understanding the typical issues customers face will help you respond confidently and empathetically during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your ability to handle various customer situations effectively.
✨Tip Number 3
Research our company culture and values. Being able to discuss how your personal values align with ours will show that you're a great fit for our team and passionate about contributing to our mission.
✨Tip Number 4
Prepare questions to ask during the interview about the role and team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Night Breakdown Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims handling. Emphasise any previous roles where you've dealt with customers in distressing situations, as this will resonate with the responsibilities of the Night Breakdown Claims Handler position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping customers and your ability to communicate effectively. Mention specific examples of how you've provided excellent customer service in the past, especially in challenging scenarios.
Highlight Key Skills: In your application, focus on key skills such as empathy, organisation, and attention to detail. These are crucial for the role, so provide examples of how you've demonstrated these skills in previous jobs or experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at pib Group
✨Show Your Customer Service Skills
As a Night Breakdown Claims Handler, you'll be dealing with customers in distressing situations. Highlight your previous experience in customer service and demonstrate your ability to empathise and reassure customers during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific breakdown scenarios. Think about past experiences where you've resolved issues or provided support, and be ready to share these examples clearly.
✨Demonstrate Strong Communication Skills
Effective verbal and written communication is key in this role. Practice articulating your thoughts clearly and concisely, and consider how you can convey complex information simply to ensure understanding.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Be prepared to discuss why you want to join a fast-growing, energetic business and how you align with their commitment to innovation and employee wellbeing.
