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- Tasks: Lead commercial contracts and manage provider relationships in a dynamic insurance environment.
- Company: Join PIB Group, one of the UK's fastest-growing insurance businesses.
- Benefits: Enjoy career progression, professional development, and a collaborative culture.
- Why this job: Make a real impact while driving value and innovation in a high-visibility role.
- Qualifications: Experience in outsourcing and vendor management within regulated financial services.
- Other info: We value fresh ideas and ambition; you don't need to tick every box to apply.
The predicted salary is between 70000 - 90000 £ per year.
About the role
PIB Group is one of the UK's fastest-growing insurance businesses, and we’re building the commercial infrastructure to match our ambition. As we scale a multi-provider outsource model spanning BPO, IT managed services and captive operations we need a senior commercial leader who can hold providers to account, protect PIB's interests, and drive real value from our supplier relationships. This is a Director-level role reporting directly to the COO. You’ll own the end-to-end commercial relationship across our outsource portfolio, lead the Vendor Management Office function, and be the single point of escalation for all provider performance matters across the Group. It’s a high-visibility, high-impact position for someone who thrives at the intersection of commercial rigour, regulatory accountability, and strategic influence.
What you’ll be doing
- Commercial & contract leadership
- Own all commercial contracts across PIB's BPO, IT managed services and captive provider portfolio
- Lead contract negotiations and renewals, ensuring PIB never auto-renews on unfavorable terms
- Drive the shift from input-based FTE models to outcome-based and step-down pricing as automation matures
- Act as PIB's primary relationship owner with all providers at account director and board level
- Chair quarterly business reviews and manage escalation for all P1/P2 incidents
- Build credible, commercially robust relationships; providers should view PIB as a demanding and serious client
- Ensure all outsource arrangements remain compliant with FCA SYSC 13.9 and Lloyd's Delegated Authority requirements
- Maintain SMCR accountability mapping and coordinate annual outsourcer audits
- Present quarterly outsource performance summaries to Core Exec and Apax
What we’re looking for
- Several years in outsourcing, vendor management or commercial contract management in a regulated financial services environment
- Proven track record negotiating complex BPO or ITO contracts, including with India-based providers
- Working knowledge of FCA SYSC 13.9, SMCR and IDTA obligations
- Confident engaging at C-suite and board level, internally and with provider account directors
- Commercial sharpness to challenge pricing assumptions and hold providers to their contractual commitments
Why PIB Group?
PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply; if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com
Commercial Manager in London employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and outsourcing sectors. Attend industry events or webinars where you can meet potential employers and showcase your expertise. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching PIB Group thoroughly. Understand their values, recent news, and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in vendor management and contract negotiations aligns with PIB's needs. Highlight specific examples where you've driven value and held providers accountable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Commercial Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Commercial Manager. Highlight your experience in outsourcing and vendor management, especially in regulated environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for PIB Group. Share specific examples of your achievements in contract negotiations and provider relationship management.
Showcase Your Commercial Acumen: In your application, demonstrate your commercial sharpness. Talk about how you've challenged pricing assumptions or improved supplier relationships in the past. We love seeing candidates who can think strategically!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at pib Group
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts you'll be managing. Brush up on your knowledge of BPO and IT managed services contracts, especially those that are complex or regulated. This will help you demonstrate your expertise and confidence during discussions.
✨Prepare for C-Suite Conversations
Since this role involves engaging with C-suite executives, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully navigated high-level negotiations or resolved conflicts with providers. This will show that you're ready to step into a senior position.
✨Showcase Your Regulatory Knowledge
Familiarise yourself with FCA SYSC 13.9 and SMCR obligations. Be prepared to discuss how you've ensured compliance in past roles. Highlighting your understanding of regulatory frameworks will reassure them that you can manage governance effectively.
✨Demonstrate Commercial Acumen
Think about how you've challenged pricing assumptions in previous roles. Prepare specific examples where you've driven value from supplier relationships. This will illustrate your commercial sharpness and ability to hold providers accountable, which is crucial for this position.