At a Glance
- Tasks: Support Account Handlers with client servicing and manage documentation.
- Company: Join PIB Group, one of the UK's fastest-growing insurance businesses.
- Benefits: Earn up to £28,000, enjoy 26 days holiday, and flexible benefits.
- Other info: Hybrid working and real career progression opportunities await you.
- Why this job: Be part of a collaborative team where your contributions truly matter.
- Qualifications: Experience in admin or customer service; insurance knowledge is a plus.
The predicted salary is between 32625 - 39875 £ per year.
Our team at St Giles in Liverpool are looking for an Assistant Account Handler to join their growing team.
What you’ll be doing:
- Supporting Account Handlers/Executives with day‑to‑day servicing of a portfolio of clients.
- Preparing and processing new business, renewals and mid‑term changes, including obtaining quotations and checking all policy documentation.
- Maintaining accurate systems and records (files, computer entries, diaries/tasks), handling routine enquiries and liaising with insurers and other third parties while working to strict timescales.
- Committing to continual professional development, expanding product and technical knowledge, and proactively identifying, reporting and helping to resolve breaches, complaints, E&O issues and QA actions.
What we’re looking for:
- Experience within an administrative, customer service or support roles, ideally within insurance, financial or professional services.
- Confident handling client queries by phone and email, building good relationships, and working accurately with data and documents.
- A diligent individual with a strong work ethic, used to working to deadlines, managing multiple tasks in a busy team, and proficient with Microsoft Office.
- Any previous experience within the insurance industry/regulated environment is highly advantageous but not essential for this role.
What You Will Get:
- A salary of up to £28,000 depending on experience.
- An attractive benefits package, including 26 days’ holiday (and the opportunity to purchase more), company pension, access to healthcare support, and a range of other flexible benefits.
- Hybrid working from our Liverpool office, once fully established in the role.
- A supportive and collaborative working environment within a leading insurance group.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply; if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com.
Assistant Account Handler in Liverpool employer: pib Group
At Cooper Solutions, part of PIB Group, we pride ourselves on being an exceptional employer that values our people as the core of our success. Our supportive work culture fosters continuous learning and professional growth, particularly for the Technical Account Manager role, where you will have the opportunity to build strong client relationships and contribute to meaningful projects in the automotive software industry. With a competitive salary, attractive benefits, and a hybrid working model based in Barford, we offer a unique environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Account Handler in Liverpool
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like pib Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like pib Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Assistant Account Handler in Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at pib Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at pib Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at pib Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at pib Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at pib Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding pib Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
