At a Glance
- Tasks: Sell tenants' insurance through engaging calls and build strong customer relationships.
- Company: Dynamic insurance company focused on growth and customer satisfaction.
- Benefits: Full-time role with competitive pay and opportunities for personal development.
- Other info: Great chance to develop skills and grow your career in a supportive atmosphere.
- Why this job: Join a vibrant team and make a real impact in a fast-paced environment.
- Qualifications: GCSEs in English and Maths; previous sales or customer service experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Job purpose
To sell tenants’ insurance directly to customers through outbound and inbound calls, using leads from within the HomeLet and Let Alliance businesses. You will use your bubbly personality, self‐motivation and strong drive for results to convert leads, retain policies and consistently meet or exceed sales and quality targets, even in a fast‐paced, high‐pressure environment.
Key Responsibilities
- Build warm, engaging relationships with our customers, using your bubbly and confident communication style to understand their needs and match suitable products and services.
- Sell insurance policies and retain existing business through a mix of outbound calling and inbound calls, using leads provided from agents and other areas of the business.
- Meet or exceed individual sales, retention and activity targets, and contribute to the wider team and business unit goals.
- Retain or generate additional income for the business at every appropriate opportunity to support growth of the back book - including renewing policies and saving business from cancelling.
- Approach each day as a fresh challenge, demonstrating high levels of energy, resilience and enthusiasm, particularly during busy or high‐pressure periods.
- Work using agreed scripts/call guides while adapting your style to each customer, ensuring conversations are both compliant and engaging.
- Take ownership and responsibility for your workload, pipeline and performance, maintaining focus and self‐motivation to deliver results.
- Keep fully up to date with the newest offers available and savings that can be made as a HomeLet / Let Alliance customer, using this knowledge to support sales and retention.
- Achieve or exceed targets on all quality assessments, ensuring calls meet regulatory requirements and internal standards.
- Work closely with all departments to deliver exceptional service and seamless customer journeys.
- Provide feedback and suggestions to the Customer Development Team to help refine campaigns, processes and customer experience.
- Input accurate data into all necessary logs, trackers and databases to record activity, outcomes and customer details, providing clear MI and audit trails.
- Report any problems encountered to your Team Leader or, in their absence, to a supervisor.
- Identify and recommend improvements to current working practices as required.
- Prepare for and participate in monthly performance reviews, annual performance and development appraisals, and team meetings.
- Carry out any other tasks as directed by Team Leaders or the Manager.
Conduct Rules and Fitness & Propriety
All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and in line with our culture. You must actively contribute to PIB Group’s commitment to:
- The delivery of good customer outcomes.
- The prevention of foreseeable customer harm.
- The adherence to all regulatory requirements for the role.
- Maintain your ‘fitness’ at an appropriate level to undertake your role in a sound and prudent manner at all times - including experience, knowledge, skills and professional qualifications (where appropriate) and CPD.
- Maintain your ‘propriety’ at all times - good repute, honesty, integrity and financial soundness - and advise the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety.
- Have undertaken or are undertaking all relevant training.
Compliance with Fitness & Propriety requirements will be evidenced through PIB’s annual checks (e.g. financial soundness), annual performance reviews and completion of your Fitness & Propriety Declaration.
Person specification
- Education/Qualifications: GCSE in English Language and Maths (or equivalent); Computer literate
- Experience and Knowledge: Previous customer service experience; Proven sales experience; Experience of working to targets; Experience in a fast paced target driven environment; Experience of regulated products; Non‐advised/advised selling; Financial/insurance experience
- Skills/Aptitude: Bubbly, engaging telephone manner; Customer centric; Excellent communication skills; Influencing skills; Organisational skills; Strong people skills; Able to thrive under pressure in a fast‐paced, target‐driven environment; Presentation skills
- Attitude: Results orientated; Self‐motivated; A natural “go getter”; Positive and resilient; Team player
Sales and Growth Executive in Lincolnshire employer: pib Group
At PIB Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal growth and development. As a Sales and Growth Executive in Lincoln, you'll enjoy a supportive environment where your bubbly personality and drive for results are celebrated, alongside competitive benefits and opportunities for career advancement within a dynamic team. Join us to make a meaningful impact while enjoying the perks of working in a fast-paced, customer-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Growth Executive in Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making a great impression.
✨Tip Number 2
Practice your pitch! Role-play common sales scenarios with a friend or in front of a mirror. The more comfortable you are with your delivery, the better you'll connect with potential customers during calls.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds, which could tip the scales in your favour.
We think you need these skills to ace Sales and Growth Executive in Lincolnshire
Some tips for your application 🫡
Show Your Personality:We want to see your bubbly personality shine through in your application! Use a friendly tone and let your enthusiasm for the role come across. Remember, we’re looking for someone who can engage with customers, so don’t be shy about showcasing your communication style.
Tailor Your Application:Make sure to tailor your application to highlight your relevant experience in sales and customer service. We love seeing how you’ve met or exceeded targets in the past, so share those success stories! This will help us see how you can contribute to our team.
Be Clear and Concise:While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at pib Group
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the insurance products you'll be selling. Understand their features, benefits, and any recent offers. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Show Off Your Bubbly Personality
Since the job requires a bubbly and engaging communication style, practice showcasing your personality during the interview. Use examples from past experiences where your positive attitude helped build relationships or close sales.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating calls with customers. Practice adapting your communication style to different customer needs, ensuring you can handle objections and maintain compliance while being engaging.
✨Highlight Your Resilience and Motivation
Be ready to discuss how you thrive under pressure and stay motivated. Share specific examples of how you've met or exceeded targets in fast-paced environments, showcasing your results-oriented attitude and self-motivation.
