At a Glance
- Tasks: Deliver outstanding customer service and support tenants during their move.
- Company: Join the UK's largest tenant referencing and lettings insurance company.
- Benefits: Be part of a supportive team with opportunities for growth and development.
- Other info: Work in a collaborative environment that values innovation and accountability.
- Why this job: Make a real impact in people's lives by helping them find their new homes.
- Qualifications: Previous customer service experience and a positive, can-do attitude.
The predicted salary is between 25000 - 30000 € per year.
Are you passionate about delivering outstanding customer service? Join the UK’s largest tenant referencing and specialist lettings insurance company. With over 30 years’ experience, we’re the trusted experts for the lettings industry. We provide fast, accurate and reliable tenant references to landlords and letting agents, helping them find the very best tenants for their properties. In the last three years alone, we’ve referenced more than a million tenants!
This is an excellent opportunity to be part of a successful, supportive and forward-thinking Customer Service team. In this role, you’ll be a key part of a tenant’s move into their new home.
You will:
- Build friendly, professional relationships with customers during a key moment in their lives
- Handle inbound calls and emails, answering queries and guiding customers through the referencing process
- Provide clear, accurate information to help customers feel confident and supported
- Work closely with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agents
- Take ownership of each interaction, aiming to deliver a consistently excellent experience
Every day is different - but your focus will always be on making things easier and better for our customers!
We’re looking for someone who:
- Has previous customer service experience (contact centre, retail, hospitality or similar)
- Loves helping people and takes pride in getting things right
- Brings a positive, “can-do” attitude and enjoys working in a fast-paced environment
- Has strong attention to detail and is comfortable working with processes and systems
- Communicates clearly, confidently and professionally - both over the phone and in writing
If you’re hard-working, motivated and enjoy solving problems for customers, you’ll thrive here.
Our values - what it’s like to work with us
Our culture is built around our five core values which are at the heart of everything we do:
- Empowerment for growth: We trust you to make decisions, learn, develop and progress in your role
- Innovation pioneers: We welcome ideas to improve our service, processes and customer experience
- Customer centricity: You’ll put customers at the heart of every interaction and outcome
- United as one team: You’ll be part of a friendly, supportive and inclusive team that wins together
- Accountable actions: You’ll take ownership, keep your promises and always aim to do the right thing
Be part of a well-established market leader with over 30 years’ success. Play a meaningful role in helping people move into their homes. Work in a collaborative, supportive team that invests in your growth. If you’re excited by the idea of combining great customer service with real impact, we’d love to hear from you.
Customer Service Executive in Lincolnshire employer: pib Group
Join a leading company in the lettings industry, where your role as a Customer Service Executive will not only allow you to provide exceptional support to customers during significant life transitions but also offer you a vibrant and inclusive work culture. With a strong emphasis on employee growth, innovation, and teamwork, you'll be empowered to make impactful decisions while enjoying the benefits of working in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and friendly. Try role-playing with a mate or in front of a mirror to nail that perfect pitch.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of times when you’ve gone above and beyond for a customer. This will help you demonstrate your problem-solving skills and customer-centric attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Lincolnshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your previous customer service experience and how it aligns with our values, especially around customer centricity and teamwork.
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your writing skills. Keep it professional yet friendly, just like how we interact with our customers every day!
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've successfully resolved customer issues in the past. This will show us that you’re ready to take ownership of interactions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at pib Group
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and services. Understanding their mission and how they support customers will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve excelled in customer service. Highlight situations where you solved problems or went above and beyond to help a customer, as this role is all about making things easier for them.
✨Practice Clear Communication
Since the role involves handling calls and emails, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking professionally.
✨Emphasise Your Team Spirit
This company values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share examples that demonstrate your ability to work well in a team and contribute to a positive work environment.
