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For Companies At a Glance
- Tasks: Sell tenants' insurance through engaging calls and build strong customer relationships.
- Company: Dynamic insurance company focused on growth and customer satisfaction.
- Benefits: Full-time role with competitive pay and opportunities for personal development.
- Other info: Great career progression and a supportive team culture.
- Why this job: Join a vibrant team and make a real impact in a fast-paced environment.
- Qualifications: GCSEs in English and Maths; previous sales or customer service experience preferred.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Job purpose
To sell tenantsâ insurance directly to customers through outbound and inbound calls, using leads from within the HomeLet and Let Alliance businesses. You will use your bubbly personality, selfâmotivation and strong drive for results to convert leads, retain policies and consistently meet or exceed sales and quality targets, even in a fastâpaced, highâpressure environment.
Key Responsibilities
- Build warm, engaging relationships with our customers, using your bubbly and confident communication style to understand their needs and match suitable products and services.
- Sell insurance policies and retain existing business through a mix of outbound calling and inbound calls, using leads provided from agents and other areas of the business.
- Meet or exceed individual sales, retention and activity targets, and contribute to the wider team and business unit goals.
- Retain or generate additional income for the business at every appropriate opportunity to support growth of the back book - including renewing policies and saving business from cancelling.
- Approach each day as a fresh challenge, demonstrating high levels of energy, resilience and enthusiasm, particularly during busy or highâpressure periods.
- Work using agreed scripts/call guides while adapting your style to each customer, ensuring conversations are both compliant and engaging.
- Take ownership and responsibility for your workload, pipeline and performance, maintaining focus and selfâmotivation to deliver results.
- Keep fully up to date with the newest offers available and savings that can be made as a HomeLet / Let Alliance customer, using this knowledge to support sales and retention.
- Achieve or exceed targets on all quality assessments, ensuring calls meet regulatory requirements and internal standards.
- Work closely with all departments to deliver exceptional service and seamless customer journeys.
- Provide feedback and suggestions to the Customer Development Team to help refine campaigns, processes and customer experience.
- Input accurate data into all necessary logs, trackers and databases to record activity, outcomes and customer details, providing clear MI and audit trails.
- Report any problems encountered to your Team Leader or, in their absence, to a supervisor.
- Identify and recommend improvements to current working practices as required.
- Prepare for and participate in monthly performance reviews, annual performance and development appraisals, and team meetings.
- Carry out any other tasks as directed by Team Leaders or the Manager.
Conduct Rules and Fitness & Propriety
All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and in line with our culture. You must actively contribute to PIB Groupâs commitment to:
- The delivery of good customer outcomes.
- The prevention of foreseeable customer harm.
- The adherence to all regulatory requirements for the role.
- Maintain your âfitnessâ at an appropriate level to undertake your role in a sound and prudent manner at all times - including experience, knowledge, skills and professional qualifications (where appropriate) and CPD.
- Maintain your âproprietyâ at all times - good repute, honesty, integrity and financial soundness - and advise the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety.
- Have undertaken or are undertaking all relevant training.
Compliance with Fitness & Propriety requirements will be evidenced through PIBâs annual checks (e.g. financial soundness), annual performance reviews and completion of your Fitness & Propriety Declaration.
Person specification
- Education/Qualifications: GCSE in English Language and Maths (or equivalent); Computer literate
- Experience and Knowledge: Previous customer service experience; Proven sales experience; Experience of working to targets; Experience in a fast paced target driven environment; Experience of regulated products; Nonâadvised/advised selling; Financial/insurance experience
- Skills/Aptitude: Bubbly, engaging telephone manner; Customer centric; Excellent communication skills; Influencing skills; Organisational skills; Strong people skills; Able to thrive under pressure in a fastâpaced, targetâdriven environment; Presentation skills
- Attitude: Results orientated; Selfâmotivated; A natural âgo getterâ; Positive and resilient; Team player
Sales and Growth Executive in Lincoln employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Sales and Growth Executive in Lincoln
â¨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making a great impression.
â¨Tip Number 2
Practice your pitch! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are talking about your skills and experiences, the better you'll come across during the real deal.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
â¨Tip Number 4
Donât forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales and Growth Executive in Lincoln
Some tips for your application đŤĄ
Show Your Personality: We want to see your bubbly personality shine through in your application! Use a friendly tone and let your enthusiasm for the role come across. Remember, weâre looking for someone who can engage with customers, so donât hold back!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous sales or customer service roles you've had, especially if they involved working to targets. This will show us you understand what it takes to succeed in this fast-paced environment.
Be Results-Oriented: Since this role is all about meeting and exceeding targets, make sure to include examples of how you've achieved results in past positions. Whether itâs hitting sales goals or retaining customers, we want to know how youâve made an impact!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at pib Group
â¨Know Your Products Inside Out
Before the interview, make sure youâre familiar with the insurance products you'll be selling. Understand their features, benefits, and how they meet customer needs. This knowledge will help you answer questions confidently and demonstrate your ability to engage customers effectively.
â¨Show Off Your Bubbly Personality
Since the role requires a bubbly and engaging communication style, practice showcasing your personality during the interview. Use examples from past experiences where your positive attitude helped build relationships or close sales. Let your enthusiasm shine through!
â¨Prepare for Target-Driven Questions
Expect questions about how youâve met or exceeded sales targets in previous roles. Prepare specific examples that highlight your achievements and the strategies you used to reach those goals. This will show your potential employer that youâre results-oriented and self-motivated.
â¨Demonstrate Resilience and Adaptability
The job can be fast-paced and high-pressure, so be ready to discuss how you handle stress and adapt to changing situations. Share stories that illustrate your resilience and ability to maintain focus under pressure, which are key traits for success in this role.