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- Tasks: Manage debt recovery cases and communicate with clients and debtors daily.
- Company: Join PIB Group, one of the UK's fastest-growing insurance businesses.
- Benefits: Enjoy career progression, professional development, and a collaborative culture.
- Other info: We value fresh ideas and ambition; you don't need to tick every box to apply.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and detail-oriented Recovery Paralegal to join our Legal team. This role involves providing the recovery of debts owed to our clients from breaches of tenancies, such as legal costs and rent arrears.
You will be undertaking activities in the pursuit of recovery from Tenants and Guarantors, which span the full litigation life cycle. You will be responsible for maximising recovery and minimising legal costs for your clients, with robust pre-legal activity and assisting in the conduct of litigation through to trial. You will speak with clients and debtors daily over the telephone and be a confident communicator across all mediums.
Key Responsibilities:- Input, assess & manage a portfolio of debt recovery cases, storing the relevant documents & evidence on the corresponding systems
- Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
- Organise, prioritise, and handle own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved
- Contact Tenants and Guarantors in line with agreed contact strategies and risk profiling whilst seeking repayment of debts
- Contribute as part of a team by working collaboratively to ensure that our client’s objectives are met
- Accurately manage & calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking & recording in place
- Maintain accurate records in compliance with internal and regulatory standards
- Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling, accurately manage and calculate settlement figures for all debtors, supporting all areas of the group with their debt recovery needs
- Assist in the conduct of litigating money claims, along with enforcement applications where appropriate
- Provide tailored support to vulnerable customers, understanding their unique circumstances and offering appropriate solutions. Ensuring all interactions are handled with sensitivity, always maintaining the dignity and respect of customers
- Experience in a customer-facing role, ideally in a collections or recovery environment
- Experience of working in a regulated environment and with processes governed by insurer delegated authorities
- Proven experience in a debt recovery, collections, or a similar role
- Strong communication, negotiation and problem-solving abilities
- High level of attention to detail and organisational skills
- Strong problem-solving abilities and the ability to work under pressure
- Ability to manage multiple cases simultaneously in a fast-paced environment
- Proficiency in Microsoft Office Suite
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility: We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to people@barbon.com
Recovery Paralegal in Lincoln employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Paralegal in Lincoln
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and debtors daily, being able to articulate your thoughts clearly is key. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at StudySmarter!
We think you need these skills to ace Recovery Paralegal in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Recovery Paralegal role. Highlight any relevant experience in debt recovery or customer-facing roles, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your problem-solving abilities and attention to detail.
Showcase Your Organisational Skills: Since this role involves managing multiple cases, it’s crucial to demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and deadlines, and give examples of how you’ve successfully managed workloads in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at pib Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Recovery Paralegal inside out. Familiarise yourself with debt recovery processes, legal terminology, and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves daily communication with clients and debtors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to handle sensitive conversations with ease.
✨Demonstrate Your Organisational Skills
The job requires managing multiple cases simultaneously, so be ready to discuss how you prioritise tasks and stay organised. Bring examples of tools or methods you use to keep track of deadlines and manage workloads efficiently. This will highlight your ability to thrive in a fast-paced environment.
✨Emphasise Team Collaboration
This role is all about working as part of a team to achieve client objectives. Be prepared to share experiences where you've collaborated successfully with others. Highlight your ability to contribute positively to a team dynamic, as this will resonate well with the interviewers looking for a team player.