At a Glance
- Tasks: Lead a team to deliver top-notch tenant references and ensure customer satisfaction.
- Company: Join a market-leading provider in the lettings industry with a supportive culture.
- Benefits: Enjoy a competitive salary, benefits package, and opportunities for growth.
- Other info: Diverse and inclusive workplace committed to your development.
- Why this job: Make a real impact by leading a passionate team in a fast-paced environment.
- Qualifications: Experience in a leadership role and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
HomeLet and Let Alliance are part of PIB Group and are market‐leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.
The Role
We are looking for a proactive and people‐focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands. You will be responsible for day‐to‐day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.
Key Responsibilities
- Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
- Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
- Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
- Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
- Drive a strong customer‐centric culture, ensuring each interaction reflects our values and brand standards.
- Support the onboarding and training of new starters and cross‐skilling of existing team members.
- Ensure adherence to regulatory, legal and internal policy requirements at all times.
- Champion process improvements and work collaboratively with other teams and stakeholders to implement change.
About You
- Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
- Strong people leadership skills with a passion for coaching, feedback and development.
- Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
- Highly organised with the ability to prioritise, manage change and work to tight deadlines.
- Strong attention to detail and a focus on quality, accuracy and compliance.
- Comfortable working with MI and systems to understand performance and make decisions.
- A collaborative approach, able to build effective relationships across teams and locations.
Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.
What We Offer
- A supportive, friendly and collaborative team environment.
- Opportunities for development and progression within PIB Group.
- Competitive salary and benefits package.
If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‐paced environment, we would love to hear from you. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
Customer Service Team Leader (12 month contract) in Lincoln employer: pib Group
At PIB Group, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. As a Customer Service Team Leader in Lincoln, you will have the opportunity to lead a dedicated team, drive customer satisfaction, and benefit from ongoing professional development within a market-leading organisation. With a competitive salary and a commitment to diversity and inclusion, PIB Group is an excellent employer for those seeking meaningful and rewarding careers in the lettings industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader (12 month contract) in Lincoln
✨Tip Number 1
Get to know the company inside out! Research HomeLet and Let Alliance, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team leadership and customer service. Think about your past experiences and how they align with the role of a Customer Service Team Leader.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Team Leader (12 month contract) in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your leadership experience and any relevant achievements in customer service to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for leading teams and delivering excellent customer service. Don’t forget to mention why you want to join us at StudySmarter and how you can contribute to our mission.
Showcase Your People Skills:In your application, emphasise your people leadership skills and your ability to coach and develop others. We love candidates who can demonstrate their knack for building strong relationships and managing difficult conversations with ease.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at pib Group
✨Know the Company Inside Out
Before your interview, take some time to research HomeLet and Let Alliance. Understand their services, values, and how they operate within the lettings industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully coached team members or resolved complex issues. Highlight your people skills and how you foster a positive team culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of specific scenarios where you've had to manage difficult conversations or escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Organisational Skills
The role requires strong organisational skills and the ability to manage multiple priorities. Be ready to discuss how you prioritise tasks, manage deadlines, and ensure quality in your work. Providing concrete examples will help illustrate your capabilities in this area.
