At a Glance
- Tasks: Deliver outstanding customer service and support tenants during their move.
- Company: Join the UK's largest tenant referencing and lettings insurance company.
- Benefits: Be part of a supportive team with opportunities for growth and development.
- Other info: Work in a fast-paced environment with a friendly, inclusive team.
- Why this job: Make a real difference in people's lives by helping them find their new homes.
- Qualifications: Previous customer service experience and a positive, can-do attitude.
The predicted salary is between 23006 - 28118 £ per year.
Are you passionate about delivering outstanding customer service and looking for a role where your work genuinely makes a difference? Join the UK’s largest tenant referencing and specialist lettings insurance company. With over 30 years’ experience, we’re the trusted experts for the lettings industry. We provide fast, accurate and reliable tenant references to landlords and letting agents, helping them find the very best tenants for their properties. In the last three years alone, we’ve referenced more than a million tenants! This is an excellent opportunity to be part of a successful, supportive and forward-thinking Customer Service team.
What will I be doing?
In this role, you’ll be a key part of a tenant’s move into their new home. You will:
- Build friendly, professional relationships with customers during a key moment in their lives
- Handle inbound calls and emails, answering queries and guiding customers through the referencing process
- Provide clear, accurate information to help customers feel confident and supported
- Work closely with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agents
- Take ownership of each interaction, aiming to deliver a consistently excellent experience
Every day is different - but your focus will always be on making things easier and better for our customers!
What skills and experience do I need?
We’re looking for someone who:
- Has previous customer service experience (contact centre, retail, hospitality or similar)
- Loves helping people and takes pride in getting things right
- Brings a positive, “can-do” attitude and enjoys working in a fast-paced environment
- Has strong attention to detail and is comfortable working with processes and systems
- Communicates clearly, confidently and professionally - both over the phone and in writing
If you’re hard-working, motivated and enjoy solving problems for customers, you’ll thrive here.
Our values - what it’s like to work with us
Our culture is built around our five core values which are at the heart of everything we do:
- Empowerment for growth: We trust you to make decisions, learn, develop and progress in your role
- Innovation pioneers: We welcome ideas to improve our service, processes and customer experience
- Customer centricity: You’ll put customers at the heart of every interaction and outcome
- United as one team: You’ll be part of a friendly, supportive and inclusive team that wins together
- Accountable actions: You’ll take ownership, keep your promises and always aim to do the right thing
Why join us?
- Be part of a well-established market leader with over 30 years’ success
- Play a meaningful role in helping people move into their homes
- Work in a collaborative, supportive team that invests in your growth
If you’re excited by the idea of combining great customer service with real impact, we’d love to hear from you.
Customer Service Representative in Lincoln employer: PIB Group
Join PIB Risk Management, a leading consultancy in risk and health & safety, where you will enjoy a competitive salary, generous car allowance, and the flexibility of a field-based role in the Thames Valley/M4 Corridor area. Our collaborative culture fosters professional development and encourages innovative thinking, making it an exciting environment for ambitious individuals looking to make a meaningful impact. With a commitment to diversity and inclusion, PIB Group is dedicated to creating a workplace where every employee can thrive and grow.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PIB Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PIB Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PIB Group:Your cover letter is your chance to shine! Tell us why you want to work at PIB Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PIB Group!
How to prepare for a job interview at PIB Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
