PIB Group At PIB Group, we’re looking for an IT Service Delivery Manager to bring together our businesses, technical teams and external suppliers to deliver reliable, effective IT services. You’ll drive service performance, lead improvements and ensure our colleagues have the support they need to succeed. The Role – IT Service Delivery Manager (12-Month Fixed Term Contract) What you’ll be doing: Managing the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation. Oversee day-to-day service delivery, approvals and major incidents, coordinating technical teams, stakeholder communications and priorities based on business impact, risk and capacity. Build strong business relationships, understand requirements and maintain IT governance, clear service ownership and support arrangements, including monthly account audits across applications. Lead problem management and continuous improvement, ensure new or changed services are operationally ready, and translate requirements into ServiceNow user stories. What we’re looking for: Experience within a Service Delivery/IT Service Desk Management role is essential. Someone who is service focused with excellent communication and stakeholder management skills, good attention to detail, well organised and the ability to think laterally. Robust knowledge and understanding of Microsoft and iOS systems and technology is a must, while experience/knowledge of ServiceNow is highly desirable. Degree level and/or ITIL Foundation qualification, or equivalent demonstrable experience. What You Will Get: A competitive salary depending on experience, and attractive benefits. A collaborative and supportive working environment, where you can develop
IT Service Delivery Manager employer: PIB Group
Join PIB Risk Management, a leading consultancy in risk and health & safety, where you will enjoy a competitive salary, generous car allowance, and the flexibility of a field-based role in the Thames Valley/M4 Corridor area. Our collaborative culture fosters professional development and encourages innovative thinking, making it an exciting environment for ambitious individuals looking to make a meaningful impact. With a commitment to diversity and inclusion, PIB Group is dedicated to creating a workplace where every employee can thrive and grow.
