At a Glance
- Tasks: Optimise digital insurance journeys to enhance user experience and drive revenue growth.
- Company: Join PIB Group, one of the UK's fastest-growing insurance businesses.
- Benefits: Enjoy 26 days holiday, hybrid working, and a supportive team environment.
- Other info: Great career progression opportunities in a dynamic and inclusive workplace.
- Why this job: Make a real impact in a collaborative culture that values fresh ideas and ambition.
- Qualifications: Experience in insurance or financial services with a focus on UX and conversion optimisation.
The predicted salary is between 58540 - 71548 £ per year.
UX, Conversion & Optimisation Manager
Underwriting Collective the delegated authority underwriting (MGA) division of PIB Group, providing specialist products distributed through brokers, partners and direct to customers.
The portfolio comprises a range of niche and specialist propositions, supported by strong underwriting expertise.
This role focuses on optimising digital insurance journeys, particularly quote‑and‑buy, renewals and self‑service experiences working across brands and propositions to drive profitable growth.
Proven insurance industry experience is essential.
This role is accountable for maximising online conversions and revenue across all Underwriting Collective websites, ensuring each site effectively drives commercial performance and supports wider business objectives.
What you’ll be doing
- Develop a pragmatic optimisation roadmap ensuring changes to insurance journeys support good customer outcomes and regulatory obligations.
- Review end‑to‑end online insurance journeys (quote, buy, renewals, mid‑term changes, claims), identifying issues in UX, question sets, content, and form design.
- Lead structured question set analysis for online insurance journeys, ensuring questions are clear, sequenced logically, aligned to underwriting as well as accessibility needs, and minimising drop‑off and confusion.
- Use a best practice approach for form completion (validation, error messaging, field groupings, and online help) and document clear recommendations for each product journey.
- Champion accessibility and inclusive design, assessing journeys against WCAG standards and documenting required changes to make forms and flows usable for all customers.
- Create clear briefs, user stories, acceptance criteria and wireframe‑level specifications so that development capacity is used on the highest‑value changes.
- Monitor performance of digital insurance journeys using analytics and feedback tools (e. g. GA4, Zuko etc), identifying pain points and opportunities.
What we’re looking for
- Experience in insurance, financial services or other regulated environments;
- Proven experience optimising commercial websites or a multi-site web portfolio;
- Demonstrable track record of improving online conversion and revenue and hands-on experience running A/B and multivariate tests;
- Experience collaborating with sales, product and marketing teams to deliver commercial outcomes.
- Strong knowledge of web UX and UI best practice and conversion rate optimisation methodologies;
- Solid understanding of digital analytics (e. g. GA4) and tagging; Working knowledge of SEO fundamentals and their impact on conversion;
- Ability to interpret data and insight to identify issues and opportunities;
What You Will Get
- A supportive and collaborative working environment within a leading Insurance group.
- An attractive benefits package, including 26 days holiday (plus bank holidays).
- A hybrid working arrangement, with remote working and one day per week required in the office.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.
We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance. com
#LP
UX, Conversion & Optimisation Manager in Gloucester employer: PIB Group
Join PIB Risk Management, a leading consultancy in risk and health & safety, where you will enjoy a competitive salary, generous car allowance, and the flexibility of a field-based role in the Thames Valley/M4 Corridor area. Our collaborative culture fosters professional development and encourages innovative thinking, making it an exciting environment for ambitious individuals looking to make a meaningful impact. With a commitment to diversity and inclusion, PIB Group is dedicated to creating a workplace where every employee can thrive and grow.
StudySmarter Expert Advice🤫
We think this is how you could land UX, Conversion & Optimisation Manager in Gloucester
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at PIB Group for a UX, Conversion & Optimisation Manager, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
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We think you need these skills to ace UX, Conversion & Optimisation Manager in Gloucester
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX, Conversion & Optimisation Manager at PIB Group, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work PIB Group does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to PIB Group. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at PIB Group.
How to prepare for a job interview at PIB Group
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with PIB Group, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. PIB Group might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at PIB Group!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what PIB Group is looking for.
