At a Glance
- Tasks: Provide top-notch customer service and support our sales team to retain and grow business.
- Company: Join HomeLet, a leading brand in the UK’s private rented sector with over 30 years of experience.
- Benefits: Enjoy a competitive salary, 26 days holiday, flexible benefits, and a modern office environment.
- Other info: Join a supportive community with excellent career development opportunities and a commitment to sustainability.
- Why this job: Be part of a mission to revolutionise tenant referencing and create unforgettable customer experiences.
- Qualifications: Sales experience preferred, strong communication skills, and attention to detail required.
The predicted salary is between 24000 - 28000 £ per year.
We’re hiring! Join our team of innovators and game changers. Are you looking for a role where your skills are valued, your ideas matter and your development and growth is a priority? At HomeLet, we are on a mission to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen.
With over 30 years in the industry, HomeLet is one of the leading brands that support the UK’s vibrant private rented sector. As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK. As the UK’s largest tenant referencing and insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products to tenants, landlords and letting agents - we've referenced more than a million tenants over the last three years!
Job Overview: We are looking for a proactive and detail-oriented Customer Service Specialist to join our team. You will be required to provide excellent customer service to our existing policy holders dealing with queries via inbound and outbound calls. You'll play a key part in supporting the sales team to retain business and to generate additional income at every opportunity.
Qualifications and Skills:
- Previous experience in sales (preferred).
- Strong communication and problem-solving abilities.
- High level of attention to detail and organisational skills.
- Proficiency in Microsoft Office Suite.
Why work with us:
- Competitive salary.
- 26 days holiday allowance with the option to buy additional days.
- Death in Service benefit of x4 salary.
- Company pension scheme.
- Enhanced maternity and paternity leave packages.
- A flexible benefits package which allows you to add additional benefits to your overall package.
- Benefits portal offering discounts days out, restaurants, travel and many more.
- Purpose built, modern office with free parking and on-site subsidised bistro.
- A comprehensive learning & development framework to support your career development.
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
- PIB Group are committed to improving their environmental impact in a responsible way.
If you'd like to be part of our brilliant team, get in touch!
Customer Service Specialist employer: pib Group
At Cooper Solutions, part of PIB Group, we pride ourselves on being an exceptional employer that values our people as the core of our success. Our supportive work culture fosters continuous learning and professional growth, particularly for the Technical Account Manager role, where you will have the opportunity to build strong client relationships and contribute to meaningful projects in the automotive software industry. With a competitive salary, attractive benefits, and a hybrid working model based in Barford, we offer a unique environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at pib Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like pib Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to pib Group:Your cover letter is your chance to shine! Tell us why you want to work at pib Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at pib Group!
How to prepare for a job interview at pib Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
