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- Tasks: Deliver outstanding customer service through various communication channels.
- Company: Join a caring and dynamic team at Morton Michel, part of PIB Group.
- Benefits: Enjoy competitive salary, flexible working, and career development opportunities.
- Why this job: Make a real impact in a supportive environment that values your contributions.
- Qualifications: Passion for customer service and strong rapport-building skills.
- Other info: Be part of a fast-growing insurance business with real career progression.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Representative page is loaded## Customer Service Representativeremote type: On-sitelocations: UK – Croydon – Knollys Housetime type: Full timeposted on: Posted Todayjob requisition id: JR101907Morton Michel, the UK’s leading childcare insurance specialist and part of PIB Group are growing and looking for a Customer Service Representative to help us deliver exceptional customer service to nurseries, childminders, out-of-school clubs, and wider childcare and education clients.You will provide timely, accurate and professional customer service to policyholders, brokers and partners for Morton Michel products and services. Handle enquiries via phone, email and web chat, ensuring excellent customer experience while following procedures, systems and regulatory requirement.**What you’ll be doing:*** Communicate with customer using a variety of customer contact systems, e.g. phone, e-mail, Live Chat, to sell, retain and transact policies* Provide customers with relevant product information that is clear, fair, and not misleading allowing them to make an informed decision* Deliver against a set of Key Performance Indicators that will be provided to you by your line manager* Provide a great customer experience that enables higher sales conversion, retention performance and customer satisfaction scoring**What we’re looking for:*** A passion for Customer Service* Computer literate – demonstrate use of MS Office* Rapport building skills to be able to speak with our customers and build relationships* Can-do positive attitude towards customers and team member alike**What You Will Get:*** A collaborative and supportive working environment where your contribution is valued.* The opportunity to work as part of a dynamic and supportive team within a leading insurance group.* A competitive salary and benefits package.PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!**Inclusion & Accessibility**We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to **recruitment@pib-insurance.com** #J-18808-Ljbffr
Customer Service Representative employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company before your interview! Research Morton Michel and understand their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their close-knit environment.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers through various channels, it’s crucial to demonstrate your ability to build rapport. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in the past. Employers love to see self-driven candidates who are eager to improve and contribute positively to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Morton Michel team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love to see that genuine passion!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the job description. Mention your rapport-building skills and any relevant experience with customer contact systems. This helps us see why you’d be a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, just like we expect you to do with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at pib Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great customer service and be ready to share examples of how you've provided it in the past. This will show your passion for the role and your commitment to delivering outstanding service.
✨Familiarise Yourself with the Company
Take some time to research Morton Michel and the PIB group. Understand their values, culture, and the services they offer. This knowledge will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Common Interview Questions
Think about common interview questions related to customer service, such as how you handle difficult customers or how you ensure customer satisfaction. Prepare specific examples from your experience that highlight your skills and positive attitude.
✨Show Your Team Spirit
Since the role involves working as part of a close-knit team, be ready to discuss your teamwork experiences. Share examples of how you've collaborated with others to achieve goals, and express your enthusiasm for contributing to a supportive work environment.
