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- Tasks: Manage rent guarantee claims from start to finish, ensuring timely resolutions.
- Company: Join HomeLet, a leading brand in the UK’s private rented sector with over 30 years of experience.
- Benefits: Enjoy competitive salary, up to 30 days holiday, flexible benefits, and discounts on various services.
- Why this job: Be part of a mission-driven team that values your ideas and supports your growth.
- Qualifications: Previous experience in claims handling or customer service is preferred; strong communication skills are essential.
- Other info: Opportunity for volunteering days and access to professional development through apprenticeships.
The predicted salary is between 30000 - 42000 £ per year.
We are hiring! Join our team of innovators and game changers. Are you looking for a role where your skills are valued, your ideas matter and your development and growth is a priority? At HomeLet, we are on a mission to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen.
With over 30 years in the industry, HomeLet is one of the leading brands that support the UK’s vibrant private rented sector. As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK. As the UK’s largest tenant referencing and insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products to tenants, landlords and letting agents - we’ve referenced more than a million tenants over the last three years!
Why work with us:
- Competitive salary
- Up to 30 days holiday allowance with the option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Purpose built, modern office with free parking and on-site subsidised bistro
- Job referral scheme
- Discounted rates on PIB products
- First-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- Opportunity to take an extra day to support local community engagement with a Volunteering day
- Wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- Comprehensive learning & development framework, including professional study options and apprenticeships available to all employees
- Support fundraising where you can apply for grants from PIB Group towards your chosen charity
- Commitment to improving environmental impact in a responsible way
Job Overview:
We are looking for a proactive and detail-oriented Claims Handler to join our team. This role involves managing the end-to-end rent guarantee claims process, supporting our partnership with the client through each stage, and ensuring fair and timely claim resolutions.
Key Responsibilities:
- Process and manage claims from initial notification to settlement.
- Maintain our partnerships with clients and external service providers.
- Assess and validate claims documentation and evidence.
- Provide regular and clear updates to clients regarding claim status.
- Provide settlements within designated authority levels.
- Maintain accurate records in compliance with internal and regulatory standards.
- Detect and escalate potential fraudulent claims.
Qualifications and Skills:
- Previous experience in claims handling, insurance, or customer service (preferred).
- Strong communication and problem-solving abilities.
- High level of attention to detail and organisational skills.
- Ability to manage multiple claims simultaneously in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
Join HomeLet and play a vital role in helping clients navigate their claims with confidence and care!
Claims Handler in Lincoln employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Lincoln
✨Tip Number 1
Familiarise yourself with the claims process and terminology used in the insurance industry. Understanding the nuances of claims handling will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current or former employees of HomeLet on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios related to claims handling. Think about how you would manage difficult clients or resolve disputes, as these are likely to come up in discussions.
✨Tip Number 4
Showcase your attention to detail by preparing a list of relevant achievements from your previous roles that highlight your organisational skills and ability to manage multiple tasks. This will help you stand out as a candidate who can thrive in a fast-paced environment.
We think you need these skills to ace Claims Handler in Lincoln
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Claims Handler position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in claims handling, insurance, or customer service. Use specific examples that demonstrate your problem-solving abilities and attention to detail, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your skills align with HomeLet's mission to revolutionise tenant referencing and create exceptional customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which is essential for a Claims Handler.
How to prepare for a job interview at pib Group
✨Research the Company
Before your interview, take some time to learn about HomeLet and its mission. Understanding their role in the tenant referencing landscape and their commitment to customer experience will help you align your answers with their values.
✨Showcase Your Claims Handling Experience
Be prepared to discuss your previous experience in claims handling or customer service. Highlight specific examples where you successfully managed claims or resolved customer issues, as this will demonstrate your suitability for the role.
✨Demonstrate Attention to Detail
As a Claims Handler, attention to detail is crucial. During the interview, provide examples of how you've ensured accuracy in your work, whether it's through meticulous documentation or thorough assessments of claims.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or opportunities for professional development. This shows your genuine interest in the role and the company.
