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- Tasks: Manage end-to-end buildings insurance claims and support clients through each stage.
- Company: Join a forward-thinking company in the insurance industry that values innovation and growth.
- Benefits: Enjoy flexible working, competitive salary, discounts, and learning opportunities.
- Why this job: Perfect for those passionate about customer service and looking to kickstart their career in insurance.
- Qualifications: Basic English & Maths qualifications; proficiency in Microsoft Office; strong communication skills.
- Other info: We are an equal opportunities employer committed to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a foot in the door of the insurance industry? We are looking for a proactive, enthusiastic Claims Handler to join our Liverpool claims team. This role involves managing the end-to-end buildings insurance claims, supporting our clients through each stage, and ensuring fair and timely claim resolutions.
This role is very customer focused, requiring you to provide a professional and excellent claims service to our clients from first notification to settlement.
Key Responsibilities:- Process and manage claims from initial notification to settlement.
- Maintain our partnerships with clients and external service providers.
- Assess and validate claims documentation and evidence.
- Provide regular and clear updates to clients regarding claim status.
- Provide settlements within designated authority levels.
- Maintain accurate records in compliance with internal and regulatory standards.
- Detect and escalate potential fraudulent claims.
- Basic qualifications in English & Maths.
- Proficient in Microsoft Office Suite, particularly in Excel.
- Previous Claims Handling knowledge would be helpful but not essential.
- Strong communication and problem-solving abilities.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple claims simultaneously in a fast-paced environment.
- Good customer service skills.
- Competitive salary and benefits package.
- Flexible working and holiday options.
- Pension, enhanced parental leave, and life insurance.
- Discounts on technology, travel, and leisure.
- Learning and development opportunities.
- Volunteering and charity support days.
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the claims process. Understanding common terminology and procedures will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills in conversations or networking events. Since this role is very customer-focused, sharing examples of how you've successfully managed client relationships can set you apart from other candidates.
✨Tip Number 3
Practice your problem-solving abilities by thinking through potential scenarios you might face as a Claims Handler. Being able to articulate how you would handle specific challenges can impress interviewers and show your readiness for the role.
✨Tip Number 4
Network with professionals in the insurance sector, particularly those who work in claims handling. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Claims Handler role. Emphasise your customer service abilities, attention to detail, and any previous experience in claims handling or similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the insurance industry and your proactive approach. Mention specific examples of how you've provided excellent customer service or resolved problems in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office, particularly Excel, as well as your communication and organisational skills. These are key attributes for the Claims Handler position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at pib Group
✨Show Your Customer Service Skills
Since the role is very customer-focused, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to assist a client, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with Claims Processes
Even if you don't have extensive claims handling experience, it's beneficial to understand the basics of how claims are processed. Research common terms and procedures in the insurance industry so you can speak confidently about them during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to solve problems or handle difficult situations. The interviewer will likely want to see how you approach challenges, especially in a fast-paced environment like claims handling.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the claims department to leave a positive impression.