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- Tasks: Manage claims from start to finish, ensuring accuracy and timely resolution.
- Company: Join PIB Insurance Brokers, a fast-growing and innovative insurance group.
- Benefits: Enjoy hybrid working, competitive salary, and professional development opportunities.
- Why this job: Be part of a collaborative culture where your contributions truly matter.
- Qualifications: Desire for Cert CII qualification and proficiency in claims management processes required.
- Other info: We value fresh ideas and ambition; you don’t need to tick every box to apply.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for an experienced Claims Handler or Senior Claims Handler to join PIB Insurance Brokers and become a part of a dynamic and forward-thinking team.
At PIB, we’re committed to innovation, professional development, and making a real difference for our clients and communities. Take the next step in your career with a company that puts people first.
What you’ll be doing:
Manage the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution, while maintaining up-to-date records and preparing required reports.
Provide proactive communication, timely issue resolution, and exceptional customer service to keep claimants informed and supported throughout the process.
Conduct thorough investigations, gather documentation, assess damages and liabilities, and negotiate fair settlements with all parties, ensuring prompt payment in line with company procedures.
Ensure all claims are handled in compliance with legal, regulatory, and company standards, report suspicious or fraudulent claims, and maintain confidentiality in accordance with data protection regulations.
What we’re looking for:
Someone who has, or has a desire to work towards, their Cert CII qualification, or other relevant professional qualifications.
Proficiency with claims management processes (particularly Property & Casualty Claims) and systems, including Microsoft Office 365.
A solid understanding of the insurance market, policy terms, coverage and claims procedures.
Excellent communication and interpersonal skills with the confidence and ability to build rapport with customers and stakeholders.
A customer-centric approach by delivering high-quality service, applying strong problem-solving and decision-making skills, maintaining attention to detail and discretion with sensitive information, and remaining calm and professional under pressure.
What You’ll Get:
A supportive and collaborative working environment within a leading insurance group.
A competitive salary and benefits package.
Hybrid working options from our Leeds office.
Professional development and career progression opportunities.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com
#HP
About Us
We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.
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Claims Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the claims management processes, especially in Property & Casualty Claims. Understanding the nuances of these processes will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 2
Brush up on your communication skills. Since the role requires exceptional customer service and proactive communication, practice articulating your thoughts clearly and confidently to build rapport with potential clients and stakeholders.
✨Tip Number 3
Network within the insurance industry. Attend relevant events or join online forums to connect with professionals who can provide insights into the company culture at PIB and potentially refer you for the position.
✨Tip Number 4
Stay updated on the latest trends and regulations in the insurance market. This knowledge will not only prepare you for interviews but also show your commitment to professional development and staying informed in a fast-paced industry.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, particularly in Property & Casualty Claims. Use specific examples that demonstrate your skills in managing the claims process and providing exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of PIB Insurance Brokers' values and how your background aligns with their commitment to innovation and professional development. Mention your desire to work towards the Cert CII qualification if applicable.
Highlight Key Skills: In your application, emphasise your proficiency with claims management processes and systems, as well as your excellent communication and interpersonal skills. Provide examples of how you've successfully resolved issues and built rapport with clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at pib Group
✨Know Your Claims Process
Familiarise yourself with the entire claims process, from notification to settlement. Be prepared to discuss how you ensure accuracy and compliance with policy terms, as well as how you maintain up-to-date records.
✨Demonstrate Customer-Centric Skills
Showcase your exceptional customer service skills during the interview. Prepare examples of how you've effectively communicated with claimants and resolved issues promptly, ensuring they felt supported throughout the process.
✨Highlight Your Investigative Abilities
Be ready to discuss your experience in conducting thorough investigations and gathering documentation. Share specific instances where you assessed damages and negotiated settlements, emphasising your attention to detail.
✨Understand Compliance and Regulations
Make sure you have a solid understanding of legal and regulatory standards in the insurance industry. Be prepared to talk about how you handle suspicious claims and maintain confidentiality in accordance with data protection regulations.
