At a Glance
- Tasks: Lead and coach a team of Referencing Specialists to meet service targets.
- Company: PIB Group, a dynamic company based in Chester.
- Benefits: Competitive salary, benefits, and career progression opportunities.
- Other info: Join a supportive team and grow your career with us.
- Why this job: Make a real impact by developing your team in a fast-paced environment.
- Qualifications: Strong leadership, organisation, and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
PIB Group in Chester is seeking a proactive Customer Service / Call Centre Team Leader to lead a team of Referencing Specialists. This role involves coaching and developing team members to achieve service targets within a fast-paced environment.
Key skills include:
- Team leadership
- Organization
- Strong communication
The position offers a competitive salary, benefits, and opportunities for career progression.
Customer Service Team Lead: Coaching, SLAs & Escalations in Chester employer: pib Group
PIB Group is an exceptional employer located in Chester, offering a dynamic work environment where team leadership and personal development are at the forefront. With a strong focus on coaching and achieving service targets, employees benefit from competitive salaries, comprehensive benefits, and ample opportunities for career progression, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Lead: Coaching, SLAs & Escalations in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PIB Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and coaching. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples of how you've handled escalations or coached team members in the past. This is our chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can track our progress easily.
We think you need these skills to ace Customer Service Team Lead: Coaching, SLAs & Escalations in Chester
Some tips for your application 🫡
Show Off Your Leadership Skills:When you're writing your application, make sure to highlight your experience in team leadership. We want to see how you've successfully coached and developed others in the past, so share specific examples that demonstrate your ability to lead a team effectively.
Be Organised and Clear:In a fast-paced environment like ours, organisation is key! Keep your application structured and easy to read. Use bullet points or headings if it helps convey your message clearly. We appreciate clarity and conciseness!
Communicate Like a Pro:Strong communication skills are essential for this role. Make sure your written application reflects your ability to communicate effectively. Use a friendly yet professional tone, and don’t hesitate to showcase your personality – we love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at pib Group
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in a call centre environment. Brush up on key performance indicators (KPIs) and service level agreements (SLAs) that are relevant to the role. This will show that you're not just interested in the position but also knowledgeable about what it entails.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached team members or resolved escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Communicate Clearly
Strong communication is key for this role, so practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully. This will demonstrate your ability to communicate effectively with both your team and customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, coaching strategies, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
