At a Glance
- Tasks: Deliver outstanding customer service and support tenants during their move.
- Company: Join the UK's largest tenant referencing and lettings insurance company.
- Benefits: Be part of a supportive team with growth opportunities and a meaningful role.
- Other info: Work in a fast-paced environment with a focus on teamwork and accountability.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous customer service experience and a positive, can-do attitude.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about delivering outstanding customer service and looking for a role where your work genuinely makes a difference? Join the UK’s largest tenant referencing and specialist lettings insurance company. With over 30 years’ experience, we’re the trusted experts for the lettings industry. We provide fast, accurate and reliable tenant references to landlords and letting agents, helping them find the very best tenants for their properties. In the last three years alone, we’ve referenced more than a million tenants! This is an excellent opportunity to be part of a successful, supportive and forward-thinking Customer Service team.
What will I be doing?
In this role, you’ll be a key part of a tenant’s move into their new home. You will:
- Build friendly, professional relationships with customers during a key moment in their lives
- Handle inbound calls and emails, answering queries and guiding customers through the referencing process
- Provide clear, accurate information to help customers feel confident and supported
- Work closely with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agents
- Take ownership of each interaction, aiming to deliver a consistently excellent experience
Every day is different - but your focus will always be on making things easier and better for our customers!
What skills and experience do I need?
We’re looking for someone who:
- Has previous customer service experience (contact centre, retail, hospitality or similar)
- Loves helping people and takes pride in getting things right
- Brings a positive, “can-do” attitude and enjoys working in a fast-paced environment
- Has strong attention to detail and is comfortable working with processes and systems
- Communicates clearly, confidently and professionally - both over the phone and in writing
If you’re hard-working, motivated and enjoy solving problems for customers, you’ll thrive here.
Our values - what it’s like to work with us
Our culture is built around our five core values which are at the heart of everything we do …
- Empowerment for growth - We trust you to make decisions, learn, develop and progress in your role
- Innovation pioneers - We welcome ideas to improve our service, processes and customer experience
- Customer centricity - You’ll put customers at the heart of every interaction and outcome
- United as one team - You’ll be part of a friendly, supportive and inclusive team that wins together
- Accountable actions - You’ll take ownership, keep your promises and always aim to do the right thing
Why join us?
- Be part of a well-established market leader with over 30 years’ success
- Play a meaningful role in helping people move into their homes
- Work in a collaborative, supportive team that invests in your growth
If you’re excited by the idea of combining great customer service with real impact, we’d love to hear from you.
Customer Service Executive in Chester employer: pib Group
Join a dynamic and supportive team at the UK’s largest tenant referencing and specialist lettings insurance company, where your passion for outstanding customer service can truly make a difference. With over 30 years of industry expertise, we offer a collaborative work culture that prioritises employee growth and innovation, ensuring you feel empowered to excel in your role while helping customers navigate their journey to new homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Chester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share why you're passionate about customer service and how your experience aligns with their needs. Keep it friendly and professional!
✨Tip Number 3
Stay active on social media, especially LinkedIn. Follow companies you're interested in, engage with their posts, and showcase your customer service skills. It’s a great way to get noticed and show you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re serious about making a difference in customer service!
We think you need these skills to ace Customer Service Executive in Chester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've helped customers in the past and why you love making a difference in their lives.
Tailor Your Application:Make sure to customise your application to reflect the skills and experience mentioned in the job description. Highlight your previous customer service roles and how they align with what we’re looking for at StudySmarter.
Be Clear and Professional:Communicate clearly and confidently in your written application. Use professional language, but don’t be afraid to let your personality come through. We want to see the real you, so keep it friendly and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at pib Group
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and services. Understanding their mission in the lettings industry will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you’ve delivered outstanding customer service. Think about times when you solved a problem or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Clear Communication
Since the role involves handling calls and emails, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you communicate your ideas and respond to questions professionally.
✨Embrace the 'Can-Do' Attitude
During the interview, let your positive attitude shine through. Share instances where you tackled challenges with enthusiasm and a solution-oriented mindset. This aligns perfectly with the company’s values and shows that you’re ready to contribute to a supportive team environment.
