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- Tasks: Provide professional advice and manage client policies with care.
- Company: Join PIB, a vibrant and collaborative team in Hemel Hempstead.
- Benefits: Enjoy great office space and easy on-site parking.
- Why this job: Be part of a supportive culture while making a real impact for clients.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: This is a fantastic opportunity to grow in a dynamic environment.
The predicted salary is between 28800 - 42000 £ per year.
It’s a fantastic time to join PIB and work as part of a vibrant & collaborative team in our fantastic Hemel HempsteadOffice. Great offices and on site parking easily accessible The Role: Account Handler To provide professional advice and service to all clients. Effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly. To retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service. Responsibilities: Determine appropriate solutions, structure, price and placement strategies that meet the clients needs and deliver profitable business for a range of clients. Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium. Responsible for the review and action required on policy and client information. Be vigilant in day to day operations to identify and mitigate the impact of potential issues ensuring remedial action is taken where necessary. Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities. Build and continuously enhance relationships with PIBs panel of insurers and maintain a profile within the insurance market. Proactively work with colleagues across the business to identify and maximise opportunities for growth. Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition. Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business. Reviewing the adequacy of covers and suitability of the terms being offered to clients, Liaising with relevant departments, to ensure all queries are resolved quickly and efficiently Experience: Essential:- Minimum 5 GCSE, Grades A-C including English and Maths. Experience of working within the UK insurance market and and a good understanding of the role of regulation and compliance. Experience of General Commercial classes of business. Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery. Previously worked within a team servicing both clients and colleagues whilst also possessing excellent negotiating skills. Organised with good time management skills working to agreed priorities. Good communication skills to effectively liaise with internal colleagues. Computer literate with good experience of using MS Office Suite. Operational use of Acturis ensuring updates are made accurately to data quality standards. Further information As well as a competitive salary we offer the following benefits – Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Very generous maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIBs carbon footprint. Why join us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-218 482 TPBN1_UKTJ
Account Handler employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarize yourself with the insurance industry and current trends. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, as being an Account Handler requires clear and professional interaction with clients. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Research PIB and understand their values and culture. Tailoring your responses to align with their mission can show that you're a great fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and client management processes. This shows your interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Account Handler position. Understand the key responsibilities and skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in client management or insurance services. Use specific examples that demonstrate your ability to provide professional advice and manage policy events.
Showcase Your Skills: Clearly outline your skills that align with the role, such as communication, problem-solving, and attention to detail. Mention how these skills have helped you succeed in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Explain why you want to join PIB and how you can contribute to their vibrant and collaborative team.
How to prepare for a job interview at pib Group
✨Understand the Role
Make sure you have a clear understanding of what an Account Handler does. Familiarize yourself with the responsibilities mentioned in the job description, such as providing professional advice and managing policy events.
✨Showcase Your Communication Skills
As an Account Handler, effective communication is key. Prepare examples from your past experiences where you successfully communicated with clients or managed difficult situations.
✨Demonstrate Your Customer Service Approach
Be ready to discuss how you ensure that customers are dealt with professionally and fairly. Think of specific instances where you went above and beyond for a client.
✨Research PIB
Learn about PIB's values and culture. Showing that you understand the company and its collaborative environment will help you stand out as a candidate who fits well within their team.
