At a Glance
- Tasks: Support Account Managers, provide training, and resolve customer issues in a dynamic environment.
- Company: Join Cooper Solutions, part of PIB Group, a leader in automotive digital solutions.
- Benefits: Enjoy a competitive salary, attractive bonuses, and hybrid working options.
- Other info: Embrace a culture of collaboration and creativity with real career progression opportunities.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Excellent customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001 and continue to believe that our people are at the heart of everything we do. From our close‑knit 30-strong team in Barford near Warwick to our reputation for first-class service, we create a supportive environment where colleagues can enjoy work, keep learning and make a real difference for our customers.
We’re excited to be hiring an Account Executive (Desk-Based) into our team! Whether you have a background in excellent customer service and looking for a new opportunity, or an experienced Service Advisor from a dealership ready to take your industry knowledge to another level, we’d love to hear from you!
What you’ll be doing:
- Supporting Account Managers with administration, reporting and creating training materials
- Providing remote training on Cooper Solutions products and help resolve customer support issues
- Developing your understanding of our products, the automotive retail sector and account management strategy
What we’re looking for:
- Excellent customer service experience, and a professional telephone manner, is essential.
- A strong communicator who is customer-focused and a team player, with a genuine desire to help others.
- Someone who is organised, able to multi-task, and keen to learn new systems and concepts.
What You Will Get:
- A competitive salary and highly attractive bonus & benefits package.
- Hybrid working pattern from our Barford office.
- A supportive and collaborative working environment within top-class business.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com.
Account Executive (Desk-Based) employer: pib Group
Cooper Solutions, part of PIB Group, is an exceptional employer located in Barford, near Warwick, where a close-knit team thrives in a supportive and collaborative environment. With a strong focus on employee growth, competitive salaries, and a hybrid working model, we empower our staff to make a meaningful impact while enjoying a culture that values creativity and ambition. Join us to be part of a fast-paced, dynamic organisation that prioritises your professional development and fosters a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive (Desk-Based)
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Account Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Cooper Solutions and their products thoroughly. Be ready to discuss how your customer service experience aligns with their values and how you can contribute to their team.
✨Tip Number 3
Show off your skills! If you get the chance, create a mock training session or presentation about one of Cooper Solutions' products. This will demonstrate your understanding and enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Cooper Solutions.
We think you need these skills to ace Account Executive (Desk-Based)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Executive role. Highlight any customer service experience and your ability to communicate effectively, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this opportunity. Share your passion for the automotive industry and how your background makes you a great fit for our team.
Showcase Your Organisational Skills:In your application, give examples of how you've managed multiple tasks or projects. We love organised individuals who can juggle responsibilities while keeping a keen eye on detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at pib Group
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Cooper Solutions and their products. Familiarise yourself with the automotive retail sector and think about how your experience aligns with their needs. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, be ready to share specific examples from your past experiences. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your ability to support Account Managers effectively.
✨Communicate Clearly
As a strong communicator, practice articulating your thoughts clearly and confidently. During the interview, maintain a professional telephone manner and ensure you listen actively. This will demonstrate your customer-focused approach and teamwork skills.
✨Be Organised and Ready to Learn
Prepare a list of questions about the role and the company to show your enthusiasm for learning new systems and concepts. Also, think about how you manage multiple tasks and stay organised, as these are crucial skills for the position.
