At a Glance
- Tasks: Build strong client relationships and provide top-notch product support in the automotive software sector.
- Company: Join Cooper Solutions, part of PIB Group, a leader in automotive digital solutions.
- Benefits: Enjoy a competitive salary, attractive bonuses, and hybrid working options.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Make a real impact by helping clients succeed with innovative automotive software.
- Qualifications: Experience in product support or account management, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001 and believe that our people are at the heart of everything we do and strive to create a supportive environment where colleagues can enjoy work, keep learning and make a real difference for our customers.
We're looking for a Technical Account Manager to support our automotive clients through high-quality product support, training, and implementation — with a clear pathway to growing client ownership over time. If you have a background in product support or account management and a passion for client success, you'll fit right in with our established, well-regarded team.
What you’ll be doing:
- Build strong client relationships – serve as the key contact for allocated accounts, supporting strategy, conducting reviews, and delivering occasional on-site training to drive adoption and growth.
- Provide day-to-day product support across key systems, handling configuration changes, new business setup, onboarding, and query management with speed and care.
- Deliver product training and rollout – drawing on client feedback and data to maximise user adoption, shape recommendations, and contribute to ongoing product development.
What we’re looking for:
- Experience in product support, customer success, or account management (ideally in software or SaaS), with confidence communicating technical concepts to non-technical audiences.
- Strong organisation, problem-solving and data skills, with the ability to manage multiple client priorities and surface meaningful insights.
- Familiarity with Keyloop, Pinnacle, or other DMS/automotive retail software, or exposure to BI reporting tools is desirable but not essential!
You may be required to occasionally travel to client sites across the UK for training, rollouts and key meetings, therefore a full, clean UK driving licence and flexible approach to travel is essential.
What You Will Get:
- A competitive salary and highly attractive bonus & benefits package.
- Hybrid working pattern – typically 1/2 days per week working in our Barford office.
- Exposure to leading automotive dealer groups and industry‑leading products.
- Ongoing training and development on our products and account management skills.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com.
Technical Account Manager in Warwick employer: PIB Group Services Ltd.
Cooper Solutions, part of PIB Group, is an exceptional employer that prioritises the growth and well-being of its employees. With a supportive work culture, competitive salary, and a hybrid working model based in Barford, we offer ongoing training and development opportunities that empower our team to excel in their roles. Join us to make a meaningful impact in the automotive software industry while enjoying a collaborative environment that values creativity and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Warwick
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cooper Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to account management and product support. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Showcase your passion for client success during interviews. Share specific examples of how you've built strong relationships and driven user adoption in previous roles. This will resonate well with the team at Cooper Solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Technical Account Manager in Warwick
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in product support or account management, and don’t forget to mention any relevant software knowledge you have!
Showcase Your Client Relationship Skills:We want to see how you build strong client relationships! Share examples of how you've supported clients in the past, especially if you've conducted training or managed queries. This will show us you're a great fit for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your technical skills and experiences, especially when discussing complex concepts. We appreciate clarity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cooper Solutions!
How to prepare for a job interview at PIB Group Services Ltd.
✨Know Your Product Inside Out
As a Technical Account Manager, you'll be the go-to person for product support. Make sure you understand the software and digital solutions offered by Cooper Solutions thoroughly. Familiarise yourself with Keyloop, Pinnacle, or any relevant DMS systems, even if you haven't used them before. This knowledge will help you communicate confidently during the interview.
✨Showcase Your Client Relationship Skills
Building strong client relationships is key in this role. Prepare examples from your past experiences where you've successfully managed client accounts or provided exceptional support. Highlight how you’ve driven user adoption and growth through effective communication and training.
✨Demonstrate Problem-Solving Abilities
The role requires strong organisation and problem-solving skills. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking.
✨Be Ready to Discuss Travel Flexibility
Since the job may require occasional travel to client sites, be prepared to talk about your flexibility regarding travel. Share any relevant experiences where you've had to adapt your schedule for client needs, showing that you're committed to providing top-notch service wherever it’s needed.
