At a Glance
- Tasks: Build strong client relationships and provide top-notch product support.
- Company: Join Cooper Solutions, a leader in automotive software solutions.
- Benefits: Enjoy a competitive salary, bonuses, and hybrid working options.
- Other info: Flexible travel opportunities and ongoing training for career growth.
- Why this job: Make a real impact in the automotive industry while growing your skills.
- Qualifications: Experience in product support or account management is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001 and believes that our people are at the heart of everything we do. We strive to create a supportive environment where colleagues can enjoy work, keep learning, and make a real difference for our customers.
We are looking for a Technical Account Manager to support our automotive clients through high quality product support, training, and implementation - with a clear pathway to growing client ownership over time. If you have a background in product support or account management and a passion for client success, you'll fit right in with our established, well regarded team.
What you’ll be doing:
- Build strong client relationships - serve as the key contact for allocated accounts, supporting strategy, conducting reviews, and delivering occasional on site training to drive adoption and growth.
- Provide day to day product support across key systems, handling configuration changes, new business setup, onboarding, and query management with speed and care.
- Deliver product training and rollout - drawing on client feedback and data to maximise user adoption, shape recommendations, and contribute to ongoing product development.
What we’re looking for:
- Experience in product support, customer success, or account management (ideally in software or SaaS), with confidence communicating technical concepts to non technical audiences.
- Strong organisation, problem solving and data skills, with the ability to manage multiple client priorities and surface meaningful insights.
- Familiarity with Keyloop, Pinnacle, or other DMS automotive retail software or exposure to BI reporting tools is desirable but not essential.
- May be required to occasionally travel to client sites across the UK for training, rollouts and key meetings; therefore a full, clean UK driving licence and flexible approach to travel is essential.
What You Will Get:
- A competitive salary and highly attractive bonus & benefits package.
- Hybrid working pattern - typically 1/2 days per week working in our Barford office.
- Exposure to leading automotive dealer groups and industry leading products.
- Ongoing training and development on our products and account management skills.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
Technical Account Manager employer: PIB Group Services Ltd.
Cooper Solutions, part of PIB Group, is an exceptional employer that prioritises the growth and well-being of its employees. With a supportive work culture, competitive salary, and a hybrid working model based in Barford, we offer ongoing training and development opportunities that empower our team to excel in their roles. Join us to make a meaningful impact in the automotive software industry while enjoying a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cooper Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to account management and product support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for client success during interviews. Share specific examples of how you've helped clients in the past, and be ready to discuss how you would approach building strong relationships with automotive clients at Cooper Solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cooper Solutions.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in product support or account management, and show us how your skills align with what we're looking for.
Showcase Your Client Success Stories:We love hearing about your past experiences! Share specific examples of how you've built strong client relationships and driven user adoption. This will help us see how you can make a real difference for our customers.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to communicate your technical skills and experiences, especially when explaining complex concepts. We want to see that you can connect with non-technical audiences!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at PIB Group Services Ltd.
✨Know Your Stuff
Make sure you understand the automotive software landscape, especially any tools mentioned like Keyloop or Pinnacle. Brush up on your product support and account management skills, as you'll need to communicate technical concepts clearly to clients who may not be tech-savvy.
✨Build Rapport
During the interview, focus on showcasing your ability to build strong client relationships. Share examples of how you've successfully managed accounts in the past, highlighting your approach to client success and how you’ve driven user adoption through training and support.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. This is crucial for a Technical Account Manager role, as you'll need to demonstrate your organisational and problem-solving abilities when managing multiple client priorities.
✨Flexibility is Key
Since the role may require travel to client sites, express your willingness to be flexible with your schedule. Highlight any previous experience you have with on-site training or meetings, as this will show that you're ready to go the extra mile for client success.
