At a Glance
- Tasks: Handle customer inquiries and provide excellent service via phone and live chat.
- Company: Join PIB Group, one of the UK's fastest-growing insurance businesses.
- Benefits: Starting salary of £22,932 with potential to earn up to £27,232 plus bonuses.
- Other info: Enjoy a supportive team culture with real career progression opportunities.
- Why this job: Make a real impact by helping customers and building trust through exceptional service.
- Qualifications: Confident communicator, natural problem solver, and active listener.
The predicted salary is between 22932 - 27232 £ per year.
The Role – Customer Experience Executive PIB Group are looking for a Customer Experience Executive within their U&D division to be the first port of call for their customers where you will be handling inquiries, complaints, and support requests primarily via phone and live chat.
You will be responsible for providing product information, resolving issues, processing transactions, and building trust with customers through the excellent service you deliver.
This role offers a starting salary of £22,932, with the opportunity to earn up to £27,232 per year.
This is through a clear three-tier career pathway, plus annual salary/bonus reviews in line with your own and the company’s performance.
What you’ll be doing: Handle queries through inbound and outbound contact end-to-end, ensuring accurate advice, compliant outcomes, and timely resolutions for our customers.
Provide excellent customer service with empathy and understanding at the core.
Work effectively as part of a diverse team to deliver our SLAs to our partners and customers.
Execute critical processes accurately (e. g., policy changes, renewals, cancellations, refunds, complaints triage).
What we’re looking for: Confident in speaking to people and building rapport.
Natural problem solver.
Ability to learn new systems and processes.
Active listener.
- What
- You
- Will
Get: Competitive package and benefits.
Supportive and friendly team.
Why PIB Group?PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We encourage our people to be collaborative, with entrepreneurship at our core.
We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking.
You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!Inclusion & Accessibility We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.
We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to
#LP #J-18808-Ljbffr
Customer Experience Executive in London employer: PIB Group Services Ltd.
At Cooper Solutions, part of PIB Group, we pride ourselves on being an exceptional employer that values our people as the heart of our operations. Our Barford office offers a supportive work culture with hybrid working options, competitive salaries, and a strong focus on employee growth through ongoing training and development. Join us to build meaningful client relationships in the automotive software industry while enjoying a rewarding career path in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PIB Group Services Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PIB Group Services Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PIB Group Services Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at PIB Group Services Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PIB Group Services Ltd.!
How to prepare for a job interview at PIB Group Services Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
