At a Glance
- Tasks: Manage the entire claims process and provide top-notch customer service.
- Company: Join PIB Group, one of the UK's fastest-growing insurance businesses.
- Benefits: Enjoy a competitive salary, 26 days holiday, and hybrid working options.
- Other info: Diverse and inclusive workplace that values your contributions.
- Why this job: Make a real impact in a supportive environment with great career progression.
- Qualifications: Experience in managing complex claims and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
The Role – Claims Handler
What you’ll be doing:
- Managing the end‑to‑end claims process, from initial notification and investigation through to fair settlement, in line with policy terms and company guidelines.
- Communicating clearly with customers and other parties, providing updates, resolving queries, and delivering a high standard of service.
- Maintaining accurate documentation and reporting, ensuring compliance with legal, regulatory and internal standards, including fraud identification and data protection.
- Liaising with third parties and experts as needed to assess losses and negotiate timely, appropriate settlements.
What we’re looking for:
- Robust experience in managing complex cross‑class claims with strong technical and analytical skills.
- Solid knowledge of the insurance market, policy terms and coverage.
- Holding relevant professional qualifications (e.g. Cert CII) or working towards them.
- Excellent communication and interpersonal skills, customer‑focused approach, and the ability to build rapport with stakeholders.
- High attention to detail, discretion with sensitive information, and the ability to remain calm and professional under pressure.
What you'll get:
- A salary package of around £35,000 per annum, depending on experience.
- An attractive benefits package including 26 days’ holiday, pension, access to healthcare support and a range of other flexible benefits.
- Hybrid working pattern: 3 days in the office, 2 days at home once settled into the role.
- A supportive and collaborative working environment within a leading insurance group.
Why PIB Group?
PIB Group is one of the UK’s fastest‑growing insurance businesses, offering real career progression, professional development and a collaborative culture where your work truly matters. We encourage collaboration, entrepreneurship, ambition and creative thinking.
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com.
Claims Handler in Liverpool employer: PIB Group Services Ltd.
PIB Group is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee growth and career progression. With a competitive salary package, attractive benefits including 26 days of holiday and hybrid working options, PIB Group fosters a culture of inclusion and innovation, making it an ideal place for those seeking meaningful and rewarding employment in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at PIB Group. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your claims handling knowledge. Be ready to discuss specific cases you've managed and how you navigated complex situations. Show us your analytical skills and attention to detail!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Claims Handler position.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a supportive and collaborative environment at PIB Group.
We think you need these skills to ace Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your experience in managing complex claims and any relevant qualifications you hold. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the insurance industry and how your customer-focused approach aligns with our values at PIB Group. Keep it engaging and personal!
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects your ability to convey information effectively. Whether it's through your CV or cover letter, let us see your interpersonal skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PIB Group Services Ltd.
✨Know Your Claims Inside Out
Make sure you brush up on the end-to-end claims process. Understand how to manage notifications, investigations, and settlements. Being able to discuss specific examples from your experience will show that you’re not just familiar with the theory but can apply it in practice.
✨Communicate Like a Pro
Since this role involves a lot of communication, practice articulating your thoughts clearly. Think about how you would explain complex claims processes to customers or stakeholders. Role-playing with a friend can help you refine your delivery and build confidence.
✨Show Off Your Attention to Detail
Prepare to demonstrate your meticulous nature. Bring examples of how you've maintained accurate documentation in past roles. You might even want to mention any tools or systems you’ve used to ensure compliance and accuracy in your work.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but remember that staying calm is key. Think of scenarios where you had to handle pressure in previous jobs, especially in claims handling. Share how you managed those situations effectively, as it will highlight your ability to remain professional when things get tough.
