PIB Group The Role – IT Service Delivery Manager (12-Month Fixed Term Contract) At PIB Group, we’re looking for an IT Service Delivery Manager to bring together our businesses, technical teams and external suppliers to deliver reliable, effective IT services. You’ll drive service performance, lead improvements and ensure our colleagues have the support they need to succeed. What you’ll be doing: Managing the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation. Oversee day-to-day service delivery, approvals and major incidents, coordinating technical teams, stakeholder communications and priorities based on business impact, risk and capacity. Build strong business relationships, understand requirements and maintain IT governance, clear service ownership and support arrangements, including monthly account audits across applications. Lead problem management and continuous improvement, ensure new or changed services are operationally ready, and translate requirements into ServiceNow user stories. What we’re looking for: Experience within a Service Delivery/IT Service Desk Management role is essential. Someone who is service focused with excellent communication and stakeholder management skills, good attention to detail, well organised and the ability to think laterally. Robust knowledge and understanding of Microsoft and iOS systems and technology is a must, while experience/knowledge of ServiceNow is highly desirable. Degree level and/or ITIL Foundation qualification, or equivalent demonstrable experience. What You Will Get: A competitive salary depending on experience, and attractive benefits. A collaborative and supportive working environment, where you can develop
IT Service Delivery Manager employer: PIB Group Services Ltd.
At Cooper Solutions, part of PIB Group, we pride ourselves on being an exceptional employer that values our people as the heart of our operations. Our Barford office offers a supportive work culture with hybrid working options, competitive salaries, and a strong focus on employee growth through ongoing training and development. Join us to build meaningful client relationships in the automotive software industry while enjoying a rewarding career path in a diverse and inclusive environment.
