At a Glance
- Tasks: Build strong client relationships and provide top-notch product support in the automotive software sector.
- Company: Join Cooper Solutions, a leader in automotive software with a supportive culture.
- Benefits: Enjoy a competitive salary, attractive bonuses, and hybrid working options.
- Other info: Opportunities for ongoing training and career development in a dynamic environment.
- Why this job: Make a real impact by helping clients succeed with innovative software solutions.
- Qualifications: Experience in product support or account management, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001 and believes that our people are at the heart of everything we do. We strive to create a supportive environment where colleagues can enjoy work, keep learning, and make a real difference for our customers.
We are looking for a Technical Account Manager to support our automotive clients through high quality product support, training, and implementation - with a clear pathway to growing client ownership over time. If you have a background in product support or account management and a passion for client success, you'll fit right in with our established, well regarded team.
What you'll be doing:
- Build strong client relationships - serve as the key contact for allocated accounts, supporting strategy, conducting reviews, and delivering occasional on site training to drive adoption and growth.
- Provide day to day product support across key systems, handling configuration changes, new business setup, onboarding, and query management with speed and care.
- Deliver product training and rollout - drawing on client feedback and data to maximise user adoption, shape recommendations, and contribute to ongoing product development.
What we're looking for:
- Experience in product support, customer success, or account management (ideally in software or SaaS), with confidence communicating technical concepts to non technical audiences.
- Strong organisation, problem solving and data skills, with the ability to manage multiple client priorities and surface meaningful insights.
- Familiarity with Keyloop, Pinnacle, or other DMS automotive retail software or exposure to BI reporting tools is desirable but not essential.
- May be required to occasionally travel to client sites across the UK for training, rollouts and key meetings; therefore a full, clean UK driving licence and flexible approach to travel is essential.
What You Will Get:
- A competitive salary and highly attractive bonus & benefits package.
- Hybrid working pattern - typically 1/2 days per week working in our Barford office.
- Exposure to leading automotive dealer groups and industry leading products.
- Ongoing training and development on our products and account management skills.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
Technical Account Manager in Great Barford employer: PIB Group Services Ltd.
At Cooper Solutions, part of PIB Group, we pride ourselves on being an exceptional employer that values our people as the heart of our operations. Our Barford office offers a supportive work culture with hybrid working options, competitive salaries, and a strong focus on employee growth through ongoing training and development. Join us to build meaningful client relationships in the automotive software industry while enjoying a rewarding career path in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Great Barford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PIB Group Services Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PIB Group Services Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in Great Barford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PIB Group Services Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at PIB Group Services Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PIB Group Services Ltd.!
How to prepare for a job interview at PIB Group Services Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
