At a Glance
- Tasks: Be the first point of contact for customers, handling inquiries and providing excellent service.
- Company: Join PIB Group, one of the UK's fastest-growing insurance businesses.
- Benefits: Starting salary of £22,932 with potential to earn up to £27,232 plus bonuses.
- Other info: Enjoy a supportive team culture with real career progression opportunities.
- Why this job: Make a real impact by helping customers and building trust through exceptional service.
- Qualifications: Confident communicator, natural problem-solver, and active listener.
The predicted salary is between 22932 - 27232 £ per year.
The PIB Group are looking for a Customer Experience Executive within their U&D division to be the first point of call for customers. You will handle inquiries, complaints, and support requests primarily via phone and live chat, providing product information, resolving issues, processing transactions, and building trust with customers through excellent service.
This role offers a starting salary of £22,932, with the opportunity to earn up to £27,232 per year, along with annual salary and bonus reviews in line with performance.
Responsibilities- Handle queries through inbound and outbound contact end‑to‑end, ensuring accurate advice, compliant outcomes and timely resolutions for customers.
- Provide excellent customer service with empathy and understanding at the core.
- Work effectively as part of a diverse team to deliver SLAs to partners and customers.
- Execute critical processes accurately (policy changes, renewals, cancellations, refunds, complaints triage).
- Confident in speaking to people and building rapport.
- Natural problem‑solver.
- Ability to learn new systems and processes.
- Active listener.
- Competitive package and benefits.
- Supportive and friendly team.
PIB Group is one of the UK’s fastest‑growing insurance businesses, offering real career progression, professional development and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be. We also value ambition and creative thinking.
We do not require you to tick every box to apply. If you bring fresh ideas and a drive to grow, we would love to hear from you.
Inclusion & AccessibilityWe are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
Customer Experience Executive in Gloucester employer: PIB Group Services Ltd.
PIB Group is an exceptional employer, offering a dynamic and supportive work environment for Customer Experience Executives. With a focus on professional development and career progression, employees are encouraged to collaborate and innovate, making their contributions truly impactful. Located in the heart of the UK’s insurance sector, PIB Group provides competitive salaries, annual reviews, and a culture that values diversity and inclusion, ensuring every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PIB Group Services Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PIB Group Services Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Executive in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PIB Group Services Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at PIB Group Services Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PIB Group Services Ltd.!
How to prepare for a job interview at PIB Group Services Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
