Platform Delivery Specialist in Birmingham

At PIB Employee Benefits, we’re reshaping how organisations care for their people - combining expert advice, market‑leading benefits and a genuinely human approach to help colleagues thrive.

We are currently looking for a Delivery Specialist to join the team. In this role, you'll deliver benefits technology and data processing support, lead our smaller proposition to clients, and help ensure client work is completed accurately and on time. Please note: while a good technical understanding of Employee Benefits platforms is desirable, it is not essential. This is a client-facing support position, where you'll manage your own portfolio of clients and collaborate internally across other areas of the business.

What you’ll be doing:

• Delivering day-to-day support for benefits technology portals, including renewals, launches/changes, updates, and resolving client queries within agreed service levels.
• Supporting Consultants and the wider client-facing team with technology services, data processing, reporting, and meeting preparation, while ensuring all work meets compliance, quality, and accuracy standards.
• Building strong relationships with clients and providers through regular communication, providing ad‑hoc support and thorough understanding of their schemes.
• Maintaining accurate internal systems and client records, sharing knowledge for effective cover, and contributing to best practice, continuous improvement, and developing wider employee benefits and market knowledge.

What we’re looking for:

• Strong experience in Microsoft Office, Systems Management, Business Management or similar areas – whether it be previous employment experience or in higher education.
• You will be managing your own diary & client portfolio, therefore excellent attention to detail with strong organisational, administrative and collaboration skills are essential to be successful in this role.
• Excellent communication skills (verbal & written) are a must, as building strong, effective client relationships is a huge part of the role.
• Experience working within the Employee Benefits industry or knowledge of how employee benefits operate is highly desirable but not essential for this role.

What You Will Get:

• A competitive salary with a generous company benefits package.
• Hybrid working from one of our many offices across the UK.
• A collaborative and supportive working environment where you can develop your skills and build your career.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be. We also value ambition and creative thinking.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.