Account Handler

Account Handler

Full-Time 30000 - 32000 £ / year (est.) No working from home possible
PIB Group Services Ltd.

At a Glance

  • Tasks: Join our Liverpool team as an Account Handler, managing client accounts and ensuring top-notch service.
  • Company: We're a growing insurance firm that values innovation and professional development.
  • Benefits: Enjoy a competitive salary, hybrid working, and perks like discounts on tech and travel.
  • Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
  • Why this job: Be part of a supportive culture focused on growth, learning, and making a real impact.
  • Qualifications: 3-5 years in an Account Handling role, with strong communication and organisational skills required.

The predicted salary is between 30000 - 32000 £ per year.

Balens | Part of PIB GroupEstablished in 1950 Balens have been offering specialist insurance across the Health, Well-being, Fitness and Beauty sectors since the early 1990s. Their insurance solutions are available for individuals and their businesses as well as organisations, charities, and the not-for-profit sectors and are looking for an Account Handler to join their team in Malvern.Insurance Account Handler experience is preferred; however, Balen’s are happy to consider individuals with a genuine interest in insurance who are keen to learn and train on the job.What you’ll be doing:Act as a day‑to‑day contact for an allocated portfolio of clients, delivering a professional, responsive service.Handle client enquiries (telephone, email and post), providing clear advice within authority limits and escalating where appropriate.Administer new business, renewals and mid‑term adjustments, ensuring all tasks are completed accurately and within agreed timescales.Obtain and check quotations from insurers, prepare and issue documentation in line with Balens and insurer requirements.Accurately process and maintain client, policy and financial data in the broking/CRM systems.What we’re looking for:Experience in an insurance broking, underwriting or financial services customer service role (desirable not essential).Strong client service skills with the ability to build rapport and handle queries in a calm, professional manner.High level of accuracy and attention to detail in processing data and documents.Good organisational skills; able to prioritise workload, meet deadlines and manage competing demands.Comfortable working with policy administration/CRM systems and Microsoft Office (Outlook, Word, Excel).Why PIB Group?PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!Inclusion & AccessibilityWe are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com#LP #J-18808-Ljbffr

Account Handler employer: PIB Group Services Ltd.

At Cooper Solutions, part of PIB Group, we pride ourselves on being an exceptional employer that values our people as the heart of our operations. Our Barford office offers a supportive work culture with hybrid working options, competitive salaries, and a strong focus on employee growth through ongoing training and development. Join us to build meaningful client relationships in the automotive software industry while enjoying a rewarding career path in a diverse and inclusive environment.

PIB Group Services Ltd.

Contact Details:

PIB Group Services Ltd. Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Account Handler

Tip Number 1

Familiarise yourself with the specific insurance products mentioned in the job description, such as Property Owners and Management Liability. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to understanding the role.

Tip Number 2

Network with current or former Account Handlers in the insurance industry. Engaging with professionals on platforms like LinkedIn can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.

Tip Number 3

Prepare for potential interview questions by practising how you would handle client relationships and resolve issues. Think of examples from your past experience that showcase your ability to maintain customer satisfaction and work effectively within a team.

Tip Number 4

Research StudySmarter's company culture and values. Understanding what we stand for will help you align your answers during the interview and show that you're genuinely interested in being part of our team.

We think you need these skills to ace Account Handler

Client Service Skills
Attention to Detail
Insurance Product Knowledge
Relationship Building
Time Management
Communication Skills
Organisational Skills

Some tips for your application 🫡

Tailor Your CV:Make sure your CV highlights your relevant experience in account handling, particularly in the insurance sector. Emphasise your client service skills and any specific achievements that demonstrate your ability to manage portfolios effectively.

Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention your 3-5 years of experience and how it aligns with the responsibilities outlined in the job description. Be sure to express your enthusiasm for building relationships with clients and colleagues.

Highlight Relevant Skills:In your application, focus on key skills such as attention to detail, time management, and communication. Provide examples of how you've successfully used these skills in previous roles, especially in relation to client service and administrative tasks.

Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an Account Handler role.

How to prepare for a job interview at PIB Group Services Ltd.

Showcase Your Experience

Make sure to highlight your 3-5 years of experience in an Account Handler role. Be prepared to discuss specific examples of how you've successfully managed client accounts and handled renewals, as this will demonstrate your capability to meet the job requirements.

Demonstrate Your Knowledge of Insurance Products

Familiarise yourself with the various insurance products mentioned in the job description, such as Property Owners and Management Liability. Being able to discuss these products confidently will show that you are proactive and knowledgeable about the industry.

Emphasise Relationship Building Skills

Since the role involves developing effective working relationships with clients and colleagues, prepare examples of how you've built and maintained strong relationships in previous roles. This will illustrate your ability to ensure customer satisfaction.

Prepare Questions About Company Culture

Research the company's culture and values, and prepare thoughtful questions to ask during the interview. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.