At a Glance
- Tasks: Support Account Managers and provide remote training on our innovative products.
- Company: Join Cooper Solutions, a dynamic team in the automotive software industry.
- Benefits: Enjoy a competitive salary, attractive bonuses, and hybrid working options.
- Other info: Be part of an inclusive team that values diversity and growth.
- Why this job: Make a real difference in customer support while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Cooper Solutions, part of PIB Group, has been delivering software and digital solutions to the retail automotive industry since 2001. We are a close‑knit 30‑strong team in Barford near Warwick, committed to supporting our customers and providing a supportive environment for our colleagues.
What you’ll be doing:
- Support Account Managers with administration, reporting and creation of training materials.
- Provide remote training on Cooper Solutions products and resolve customer support issues.
- Develop your understanding of our products, the automotive retail sector and account management strategy.
What we’re looking for:
- Excellent customer service experience and a professional telephone manner.
- Strong communication skills with a customer‑focused, team‑player mindset and genuine desire to help others.
- Organised, capable of multi‑tasking, and eager to learn new systems and concepts.
What you will get:
- Competitive salary and highly attractive bonus & benefits package.
- Hybrid working pattern from our Barford office.
- Supportive and collaborative working environment within a top‑class business.
Inclusion & Accessibility:
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com.
Account Executive (Desk-Based) employer: PIB Group Services Ltd.
Cooper Solutions, part of PIB Group, is an exceptional employer located in Barford, offering a competitive salary and an attractive bonus package within a supportive and collaborative environment. Our close-knit team prioritises employee growth through training and development opportunities, ensuring that you thrive while contributing to our mission in the automotive retail sector. Join us for a rewarding career where your contributions are valued and diversity is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive (Desk-Based)
✨Tip Number 1
Get to know the company! Research Cooper Solutions and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since they’re looking for someone with a professional telephone manner, try role-playing common customer scenarios with a friend. This will boost your confidence and help you shine during interviews.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions about the role and the team dynamics. This not only shows your interest but also helps you assess if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Executive (Desk-Based)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing your ability to convey information clearly. Use examples in your application that demonstrate how you've successfully communicated with customers or team members in the past.
Be Organised and Concise:Keep your application neat and to the point. We appreciate clarity and organisation, so make sure your documents are well-structured and easy to read. This reflects your ability to manage tasks effectively, which is crucial for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PIB Group Services Ltd.
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Cooper Solutions' products and the automotive retail sector. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, prepare examples from your past where you've successfully resolved issues or provided exceptional support. This will demonstrate your capability to handle customer interactions effectively.
✨Practice Your Communication
Strong communication skills are key for this position. Try rehearsing common interview questions with a friend or in front of a mirror. Focus on speaking clearly and maintaining a professional tone, especially since you'll be dealing with customers over the phone.
✨Be Organised and Ready to Multi-task
The job involves administration and reporting, so come prepared to discuss how you manage multiple tasks. Share specific strategies or tools you use to stay organised, as this will highlight your ability to thrive in a busy environment.
