Operations Governance and Performance Manager

PIB Group is a fast-growing, ambitious insurance group with a clear strategic vision and a commitment to operational excellence. As we scale, we’re investing in the infrastructure and leadership capability that keeps us performing at our best and this role sits right at the heart of that.

This is a senior, high-visibility position within our Group COO function, a trusted partner to our COO and a critical enabler of how we govern, monitor, and improve our operations across the Group. You’ll work across functions and regions, acting as an extension of COO leadership: gathering insight, holding stakeholders to account, and ensuring our operational performance is clearly understood, well-governed, and continuously improving.

This isn’t a role for someone who wants to stay in their lane. It’s for someone who thrives on complexity, builds strong relationships at all levels, and knows how to turn information into action.

What you’ll be doing:

• Owning the governance and reporting rhythm for our Group Operations Committee, from inputs to outputs
• Tracking and communicating operational performance in a way that drives accountability and improvement
• Building trusted relationships with regional and functional leaders, as well as outsourced partners
• Supporting policy oversight, contract governance, and ad hoc strategic initiatives on behalf of the COO
• Acting as a connector and challenge function, keeping things honest, joined up, and moving

What we’re looking for:

• A track record in senior operational, governance, or COO office roles, ideally in a complex, multi-site environment
• Strong analytical and communication skills, with the ability to distil complex information for senior audiences
• Genuine credibility with senior stakeholders, and the confidence to challenge constructively
• Experience with performance frameworks, committee governance, or third-party oversight would be an advantage
• Someone who brings energy, judgement, and a bias for action

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply – if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & accessibility:

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.