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- Tasks: Assist with insurance administration and customer queries in a dynamic team environment.
- Company: Join Balens, part of PIB Group, a rapidly growing organization with over 2,500 employees across Europe.
- Benefits: Enjoy a collaborative culture and opportunities for career growth in a supportive environment.
- Why this job: This role offers hands-on experience in customer service and insurance, perfect for your career journey.
- Qualifications: Ideal candidates have strong communication skills and a passion for delivering excellent customer service.
- Other info: No prior insurance experience needed; just bring your enthusiasm and attention to detail!
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity to offer to someone coming from a proven Customer Service background whether it be retail, hospitality or any other role where you deal with customers and are looking for your next career step. Working within our Operations Team assisting with the administration of Insurance business, with specific focus on learning about Individual Health & Wellbeing Professional Insurance. The successful candidate will possess excellent communication skills, be a great team player and have excellent attention to detail alongside demonstrating a passion in delivering the very best customer service. Balens, part of the PIB Group is a really exciting organisation to be part of, since PIB\’s launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,500 employees. With a key focus on collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have. The Role General administration duties for the Affinities team Speaking to customers and updating client records accurately Processing renewal business and assisting clients with renewal queries. Inputting of data to the Bexhill system to aid the renewals of direct debits Deal with phone and email queries efficiently and confidently Working with the team to en…
Assistant Account Handler employer: pib Group Careers
Contact Detail:
pib Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Account Handler
✨Tip Number 1
Make sure to highlight your customer service experience in any conversations you have. Whether it's from retail or hospitality, showcasing how you've successfully handled customer interactions will resonate well with us.
✨Tip Number 2
Familiarize yourself with the insurance industry, especially Individual Health & Wellbeing Professional Insurance. Showing that you’ve done your homework can set you apart and demonstrate your genuine interest in the role.
✨Tip Number 3
During any discussions, emphasize your teamwork skills. We value collaboration highly, so sharing examples of how you've worked effectively in a team will be beneficial.
✨Tip Number 4
Prepare to discuss how you manage attention to detail in your work. Since the role involves processing renewals and updating client records, being able to articulate your methods for ensuring accuracy will impress us.
We think you need these skills to ace Assistant Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in retail or hospitality. Emphasize any roles where you demonstrated excellent communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples from your previous roles that demonstrate your ability to handle customer queries effectively.
Highlight Team Collaboration: In your application, emphasize your ability to work as part of a team. Provide examples of how you've collaborated with colleagues to achieve common goals in past positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with Balens and the PIB Group. Research the company culture and mention how it aligns with your values and career aspirations.
How to prepare for a job interview at pib Group Careers
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service, whether in retail or hospitality. Share specific examples of how you handled customer inquiries and resolved issues, as this will demonstrate your ability to excel in a similar environment.
✨Emphasize Team Collaboration
Since the role requires working closely with a team, be prepared to discuss your experiences in collaborative settings. Talk about how you contributed to team goals and supported your colleagues, showcasing your ability to work well in a group.
✨Demonstrate Attention to Detail
Given the importance of accuracy in updating client records and processing renewals, provide examples that illustrate your attention to detail. Mention any tools or methods you use to ensure precision in your work.
✨Express Your Passion for Customer Service
Convey your enthusiasm for delivering exceptional customer service. Discuss what motivates you to go above and beyond for customers and how you believe this aligns with the company's values and culture.
