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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a fantastic dining experience.
- Company: The Piano Works offers vibrant live music venues in London, blending dining and entertainment.
- Benefits: Enjoy 50% off food and drink, early pay access, and life assurance.
- Why this job: Join a fun team in a lively atmosphere where your personality shines.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Stand out by applying with a CV or a fun video showcasing your personality!
What's in It for You?
- Your dedication to the customer experience will be rewarded with a generous service charge.
- An amazing 50% discount on food and drink across all our awesome venues.
- Deals and discounts with a wide range of businesses through our discount portal.
- Early access to your pay through Wagestream.
- £10,000 life assurance to support your loved ones if the worst happens.
- Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
- Training and development opportunities. We’re invested in your success during your time with us!
- Fun and vibrant working environment with a fantastic team.
This is a PART TIME/FULL TIME vacancy, with shifts based over (ENTER DAYS), and a wage starting at £(ENTER AMOUNT) per hour!
About Us:
The Piano Works are looking for full and part time fun loving, passionate and guest focused Waiter / Waitress to join our team and family. We have two fantastic live music venues in London, one located just off Covent Garden and the other Farringdon which are both part restaurant, part bar, part concert and full-on party.
The Piano Works are non-stop, late night, live music venues where nightly 8 skilled musicians interact with the audience and play their song requests. Non-stop live music features from 11:30 to 16:00 for our raucous weekly Saturday brunches and from 17:00 – 01:00, five nights a week supported by a state-of-the-art sound & lighting systems and DJs from 1am till late.
What We Need:
As a Host/Hostess, you will greet and welcome customers, manage reservations, and ensure a smooth and enjoyable dining experience.
Responsibilities:
- Capable of handling different bookings at the same time, deal with our guests' reservations and make sure that they receive the most iconic welcome there is!
- Escort guests to their tables and give them the best tour around our cocktail menu. We want to hear your recommendations.
- Answer phone calls, take reservations, and provide information to guests over the phone.
- Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
- Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
- Assist in opening and closing duties, including setting up the host stand and organizing reservation books.
Skills and Experience:
- Strong communication skills to interact with guests in a polite and engaging manner.
- Excellent organizational abilities to manage reservations and seating arrangements efficiently.
- Ability to work well under pressure and handle a high volume of guests during busy times.
- Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
- Problem-solving skills to handle guest inquiries and address any issues that may arise.
About Nightcap:
Nightcap is an award-winning operator in the late-night bar scene. We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini to name just a few. With a mission to be the UK's leading bar group. Our purpose of existence is the belief that EVERYONE deserves a great night out, and therefore it's everyone's job to make sure we create great nights... and days out! We have a lively and dynamic work-ethos across all our bars and offices. Our culture is creative, innovative, and collaborative, where everyone contributes ideas and brings their true self to work every day, as we are hell-bent on harnessing a place where everyone can belong. Working here is fast paced, at times challenging, but copious amounts of fun!
Our Values:
- We Start at the Bar - At Nightcap, we make every decision based on what is right for our bars. This ensures our choices are practical, guest-focused, and truly reflect our business. It's all about staying grounded in real experiences to drive our success.
- Proud AF - Taking pride in our work means striving for excellence and being dedicated to success. At Nightcap, we encourage our teams to bring their passion every day, delivering world-class service and creating unforgettable experiences for our guests.
- Become Your Best Self - At Nightcap, we thrive on personal development of each other. We encourage our teams to seek growth, improve their skills, and enjoy the journey. It's about becoming the best version of yourself while having fun along the way.
- Own the Outcome - We believe in setting clear goals, taking full responsibility, and staying committed to achieve success. At Nightcap, we focus on results and make sure we follow through on our promises.
- People Are Everything - At Nightcap, we know our people are our greatest asset. We focus on creating an inclusive environment where everyone feels heard, valued, and supported. Because at the end of the day, it's our people who make all the difference.
If you enjoy mixing up delicious cocktails and providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you.
We look forward to having you join our team at The Piano Works!
Your Application, Your Way
At The Piano Works, our amazing diverse teams are the key to delivering the ultimate guest experience. We need more incredible people to continue to deliver for our guests. It can be difficult for your passion, enthusiasm, and personality to shine through when applying using a CV. We want to do things a little differently and give you the opportunity to stand out from the crowd and shine. As part of the application process, you will be given the opportunity to use a CV or record a short video telling us why you’re amazing and we should hire you, maybe you’ve even got a little party trick you want to show... this truly is Your Application, Your Way.
Host – The Piano Works employer: Piano Works (Nightcap Plc.)
Contact Detail:
Piano Works (Nightcap Plc.) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host – The Piano Works
✨Tip Number 1
Familiarise yourself with The Piano Works' unique atmosphere and offerings. Understanding their live music concept and cocktail menu will help you engage with guests and showcase your enthusiasm during the interview.
✨Tip Number 2
Practice your communication skills by role-playing different guest scenarios with friends or family. This will prepare you for handling inquiries, complaints, and special requests in a professional manner.
✨Tip Number 3
Showcase your organisational abilities by creating a mock reservation system. This will demonstrate your capability to manage bookings efficiently, which is crucial for the Host position.
✨Tip Number 4
Emphasise your positive and outgoing personality during any interactions with the hiring team. A genuine desire to create a welcoming atmosphere is key to fitting into The Piano Works' vibrant culture.
We think you need these skills to ace Host – The Piano Works
Some tips for your application 🫡
Show Your Personality: Since The Piano Works values individuality, consider recording a short video instead of just submitting a CV. Use this opportunity to showcase your personality, enthusiasm, and any unique skills or party tricks that make you stand out.
Tailor Your Application: Make sure to tailor your application to reflect the specific qualities they are looking for in a Host. Highlight your strong communication skills, ability to manage reservations, and your passion for creating a welcoming atmosphere.
Highlight Relevant Experience: If you have previous experience in hospitality or customer service, be sure to mention it. Provide examples of how you've handled guest inquiries or complaints, as well as any experience managing busy environments.
Be Professional Yet Fun: While it's important to maintain professionalism, remember that The Piano Works is all about fun and vibrancy. Use a friendly tone in your application and express your excitement about the role and the lively atmosphere of the venue.
How to prepare for a job interview at Piano Works (Nightcap Plc.)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for creating memorable guest experiences, as this aligns perfectly with what The Piano Works values.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with guests and managing reservations, practice clear and engaging communication. Be prepared to answer questions about how you would handle guest inquiries or complaints, showcasing your problem-solving abilities.
✨Prepare for a Fast-Paced Environment
The Piano Works is known for its lively atmosphere, so be ready to discuss how you thrive under pressure. Share examples of times you've successfully managed multiple tasks simultaneously, especially in busy settings.
✨Be Yourself and Have Fun
The interview process at The Piano Works encourages authenticity. Don’t hesitate to let your personality shine through. If you have a party trick or something unique about yourself, consider sharing it to make a memorable impression!
