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For Companies At a Glance
- Tasks: Be the face of Piaget, delivering top-notch service and building client relationships.
- Company: Join a luxury brand known for innovation and excellence in customer service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real impact in the luxury market while developing your skills.
- Qualifications: Passion for luxury, strong communication skills, and a proactive attitude.
- Other info: Exciting opportunities to participate in events and contribute to boutique success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Your Mission: “Always do better than necessary” is not only our founder’s motto; it is the mindset that drives us every day to do what has never been done before! In this role, you will be an Ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client. You will be responsible to achieve and exceed sales and proactively develop the client database by implementing an effective data capture.
How will you make an impact?
- Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators (TPIs) in order to increase Boutique performance and reach Individual and Boutique targets.
- Assist and support After Sales clients and provide maintenance recommendations.
- Participate in, and represent Piaget during promotional events and activities.
- Contribute in suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects of the boutique performance.
- Provide exceptional standards of customer service surpassing client’s expectations at every opportunity by following our “Piaget Touch” Art of selling.
- Ensure the highest level of service and care to all customers (both Clients and prospects).
- Implement an effective data capture & follow up for clients, prospects, CS and reservations.
- Build, develop and maintain your own Local and International client database ensuring repeat visits and client’s loyalty.
- Resolve client’s complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.
- Support the Boutique Management in any back of house/ administrative operations as requested and manage the day to day operations.
How will you experience success with us?
- Knowledge and understanding of the Luxury market, Customer service and High Watch and Jewelry industry.
- Excellent communication skills.
- Show innovation and initiative in setting customer care standards.
- Enthusiastic, self-confident and self-motivated with positive attitude at all times.
- Successfully able to handle multiple demands and competing priorities.
- Be a team player and have a strong attention to detail.
- Able to work flexibly, embrace and manage change.
- Prepared to go the extra mile to achieve targets.
Client Ambassador, Selfridges employer: PIAGET
Contact Detail:
PIAGET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Ambassador, Selfridges
✨Tip Number 1
Network like a pro! Reach out to people in the luxury market, especially those connected to Piaget or Selfridges. Attend events, join relevant groups on social media, and don’t be shy to ask for informational interviews. You never know who might help you land that Client Ambassador role!
✨Tip Number 2
Show off your passion for luxury! When you get the chance to chat with potential employers, make sure to express your enthusiasm for the brand and the industry. Share your knowledge about Piaget and how you can contribute to their mission of exceeding client expectations.
✨Tip Number 3
Prepare for the interview by practising your 'Piaget Touch'! Think about how you would handle various customer service scenarios and be ready to demonstrate your problem-solving skills. Remember, they want to see how you can go the extra mile for clients!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embrace the Piaget culture from the get-go.
We think you need these skills to ace Client Ambassador, Selfridges
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for the luxury market shine through! We want to see how you connect with the brand and the products. Share any relevant experiences that highlight your enthusiasm for high-end customer service.
Tailor Your Application: Make sure to customise your application for the Client Ambassador role. Use keywords from the job description and demonstrate how your skills align with our mission of exceeding client expectations. This shows us you’ve done your homework and are genuinely interested!
Highlight Your Communication Skills: Since excellent communication is key in this role, don’t shy away from showcasing your abilities. Whether it’s through your writing style or examples of past interactions, make it clear that you can engage clients effectively and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Piaget and what we stand for!
How to prepare for a job interview at PIAGET
✨Know Your Luxury Market
Before the interview, brush up on your knowledge of the luxury market and Piaget's position within it. Understand their products, values, and what sets them apart. This will show your genuine interest and help you answer questions with confidence.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved complaints or exceeded expectations, as this aligns perfectly with the 'Piaget Touch' philosophy they value.
✨Showcase Your Data Capture Skills
Since the role involves developing a client database, be ready to discuss your experience with data capture and follow-up strategies. Share specific methods you've used to maintain client relationships and drive repeat business.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work in a team and handle multiple priorities. Share instances where you adapted to change or supported your team during busy times, as this reflects the collaborative spirit they seek.
