At a Glance
- Tasks: Manage client portfolios, drive onboarding, and generate new business through prospecting.
- Company: Join Physitrack, a global leader in digital health with a vibrant culture.
- Benefits: Earn £30,000 plus bonuses, enjoy a supportive work environment, and develop your skills.
- Other info: Be part of a diverse team in a fast-paced scale-up environment.
- Why this job: Make a real impact in health tech while growing your career in a dynamic team.
- Qualifications: Graduate degree and German proficiency required; customer-facing experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: London, UK – Office based (full‑time, 5 days/week). Core hours 09:30–17:00. Salary £30,000 per year plus performance‑based bonus up to £10,000.
About Physitrack
Physitrack Group is a global digital health company providing clinician‑facing and workplace wellbeing platforms to improve patient and employee health.
Job Overview
In this role, you will manage a portfolio of clients across Physitrack and Champion Health, act as the primary point of contact, drive onboarding and renewal, and generate new business through outbound prospecting.
Responsibilities
- Manage a portfolio of clients across Physitrack and Champion Health, acting as their primary day‑to‑day point of contact, driving onboarding, monitoring client health, and supporting renewal conversations.
- Execute outbound prospecting campaigns across email, Eurostaffs, and phone to generate qualified leads, qualify inbound enquiries, and book discovery calls for senior members of the commercial team.
- Maintain accurate and up‑to‑date records in HubSpot, report on outreach metrics and pipeline activity weekly, and collaborate with Sales, Marketing, and Customer Support to align on messaging and resolve client queries.
Qualifications
- Graduate degree (required).
- German language proficiency (essential).
- Some experience in a customer‑facing, sales or account management role; internships or placements welcome.
Skills and Experience
- Tech‑savvy with the ability to quickly learn and adopt new tools and platforms.
- Confident, proactive, highly organised with strong attention to detail and follow‑through.
- Experience with HubSpot or a similar CRM desirable; familiarity with outbound sales tools (e.g. Eurostaffs, Sales Navigator, Apollo) is a plus.
Behaviours
- Self‑starter, curious about how technology changes the world.
- Ability to bring in new business and grow existing partners.
- Ready to work hard and face the demands of a scale‑up environment.
Physitrack PLC is an equal‑opportunity employer that values diversity. All employment is decided on qualifications, merit, and business need.
Junior Customer Success Manager & Sales Development Representative at Physitrack employer: Physitrack
Physitrack is an exceptional employer located in the vibrant city of London, offering a dynamic work environment that fosters growth and innovation. With a strong focus on employee wellbeing and development, we provide comprehensive training opportunities and a supportive culture that encourages collaboration and creativity. Our competitive salary package, including performance-based bonuses, along with our commitment to diversity and inclusion, makes Physitrack a rewarding place to build your career in the digital health sector.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Success Manager & Sales Development Representative at Physitrack
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Physitrack. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Physitrack before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Customer Success Manager & Sales Development Representative at Physitrack
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Physitrack:Your cover letter is your chance to shine! Tell us why you want to work at Physitrack specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Physitrack!
How to prepare for a job interview at Physitrack
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
