At a Glance
- Tasks: Support our physiotherapy team with admin tasks and deliver top-notch customer service.
- Company: Join Physit Physiotherapy, a leader in in-home treatment since 2012.
- Benefits: Enjoy additional leave, company events, pension, and free flu jabs.
- Other info: Flexible hours and opportunities for growth in a supportive environment.
- Why this job: Be the first point of contact and make a real difference in clients' lives.
- Qualifications: GCSEs or equivalent, with admin experience and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Established in 2012, Physit Physiotherapy set out to meet the increasing need for in-home treatment for individuals immobilised by injury or surgery. We have since delivered high-quality care not only in homes but also in care facilities and workplaces. We have an exciting opportunity for an experienced and skilled administrator to join our team in our Central office in Fulham (South West London), who is passionate about delivering excellent customer service that has our clients at its centre!
Role and Responsibilities
- Provide outstanding customer service to both current and prospective clients.
- Respond to enquiries by phone and email in a timely and professional manner.
- Supervise the onboarding process for new clients.
- Efficiently manage diaries for the Therapist team, aiming to minimise travel time and costs while maximising schedule occupancy.
- Address objections during initial enquiries to convert prospects into clients.
- Handle financial responsibilities such as allocating payments, managing invoices, and overseeing debt collection.
- Perform administrative tasks related to patient records, including filing and document organisation, with a focus on accuracy and confidentiality.
- Conduct regular follow-ups with clients to increase appointment occupancy.
- Process appointment cancellations in line with Physit’s Terms and Conditions.
- Communicate with third-party providers, including insurance companies and medical partners.
- Monitor and maintain appropriate stock and stationery levels and perform regular inventory checks.
- Open and close the office as required.
- Must be flexible with working hours to accommodate cover for holidays.
Essential skills
- Good Standard of Education to GCSE standard or equivalent.
- Previous experience in secretarial/admin role.
- Excellent interpersonal and communication skills.
- Excellent time management and organisational skills and flexibility to adapt to changes in priorities during the day.
- Ability to work accurately and thoroughly under pressure without direct supervision and manage and prioritise own workload effectively.
- Proficiency in using Windows and Microsoft Office Suite, especially Excel, Teams, and Outlook.
- Handling all information with strict confidentiality in compliance with GDPR.
Desired skills
- Previous experience of working within a healthcare environment.
- Experience working with social media platforms.
- Experience with creating reports and database records (CRM).
- Experience working with AI.
Benefits:
- Additional leave
- Company events
- Company pension
- Free flu jabs
- Sick pay
Education: A-Level or equivalent (preferred)
Experience: Practice administrator: 1 year (preferred), Receptionist: 1 year (preferred), Customer service: 1 year (preferred)
Location: Fulham SW6 3PA (preferred)
Work Location: In person
Practice Administrator employer: Physit Physiotherapy
At Physit Physiotherapy, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. Located in the vibrant area of Fulham, our central office offers a collaborative environment where you can thrive professionally while making a meaningful impact on clients' lives. With opportunities for personal growth, additional leave, and a commitment to employee well-being, joining us as a Practice Administrator means becoming part of a dedicated team that prioritises excellent customer service and community care.
