At a Glance
- Tasks: Lead daily operations and drive business growth in a dynamic healthcare environment.
- Company: Join Physiotherapy Matters, a respected independent healthcare provider in the North East.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and professional development support.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Shape the future of healthcare while making a real impact on patient care.
- Qualifications: Proven leadership experience and strong commercial awareness required.
The predicted salary is between 40500 - 49500 £ per year.
Location: Physiotherapy Matters | Gosforth, Newcastle upon Tyne (travel across the North East)
Position report to: Managing Director
Hours: 24-40hrs / week
- Up to 7% employer pension contribution.
- 6.6 weeks annual leave including bank holidays.
- Private Medical Insurance.
- CPD funding and professional development support.
- Mileage and travel expenses, plus free parking.
- Cycle to Work Scheme.
- Better Health at Work wellbeing programme.
A genuine opportunity to shape the future growth and success of Physiotherapy Matters.
About Us:
Founded in 2006, Physiotherapy Matters is an established and growing independent healthcare provider delivering:
- Occupational Physiotherapy Services
- Private Musculoskeletal Physiotherapy
- Older People’s Physiotherapy Services
- Orthopaedic Rehabilitation Services
We’ve built a strong reputation for delivering high-quality patient care and exceptional client service across the North East – and as we enter our next stage of growth, we’re looking for an ambitious, commercially focused leader to join our team.
The Opportunity:
This is a key leadership role within Physiotherapy Matters. Working directly alongside the Managing Director and Clinical Manager, you’ll take ownership of day-to-day operations while helping drive the company’s future direction through business development, new partnerships and growth initiatives. It’s a role that suits an experienced operational leader who enjoys combining people management, business improvement and commercial growth – with real scope to shape how the business develops.
Responsibilities:
- Operational Leadership
- Lead day-to-day business operations across all services, matching resource to demand.
- Manage administrative and operational teams.
- Ensure systems, processes and resources support business objectives.
- Drive operational excellence and service improvement.
- Quality & Compliance
- Maintain organisational compliance and accreditation standards (ISO 9001, CQC, SEQHS, HNS DSP Toolkit, Cyber Essentials).
- Lead quality improvement initiatives.
- Support governance, risk management and audit activities.
- Business Growth
- Develop and secure new business opportunities.
- Lead tender searches, bid submissions and procurement responses.
- Build relationships with employers, healthcare providers, insurers and strategic partners.
- Identify opportunities for service expansion and revenue growth.
- Leadership
- Lead, coach and develop your teams.
- Support organisational culture and staff engagement.
- Act as a trusted member of the senior leadership team.
What We’re Looking for:
You will have:
- Proven operational management experience.
- A track record of leading and developing teams.
- Strong commercial and financial awareness.
- Business development experience, ideally within healthcare, with demonstrable results.
- Excellent organisational, planning and communication skills.
- A proactive, positive and solution-focused approach.
- The ability to balance strategic thinking with operational delivery.
Healthcare sector experience would be advantageous but isn’t essential - we’re just as interested in strong operational and commercial leaders from other industries.
We are unable to offer visa sponsorship for this role – applicants must have the right to work in the UK.
Physiotherapy Matters Ltd is an equal opportunities employer and welcomes applications from all sections of the community.
Opening hours:
- Monday: 8:30am-5:30pm
- Tuesday: 8:30am-7:30pm
- Wednesday: 8:30am-7:30pm
- Thursday: 8:30am-7:30pm
- Friday: 8:30am-5:30pm
- Saturday: Pre Appointments only
- Sunday: Closed
Business Manager employer: Physiotherapy Matters Limited
Physiotherapy Matters Limited (PML) is an exceptional employer that prioritises employee well-being and professional development in the vibrant city of Newcastle upon Tyne. With a strong focus on work-life balance, PML offers a supportive work culture where you can thrive as an Occupational Health Physiotherapist, alongside opportunities for continuous learning and growth in the field of MSK and ergonomics. Join us to make a meaningful impact on workplace health while enjoying the unique advantages of working in a dynamic team environment.
Contact Details:
Physiotherapy Matters Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Physiotherapy Matters Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Physiotherapy Matters Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Physiotherapy Matters Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Business Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Physiotherapy Matters Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Physiotherapy Matters Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Physiotherapy Matters Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Physiotherapy Matters Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Physiotherapy Matters Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Physiotherapy Matters Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
