At a Glance
- Tasks: Provide top-notch customer service and support while developing your admin skills.
- Company: Join the award-winning Physiofusion family in a supportive environment.
- Benefits: Enhanced apprenticeship salary, health insurance, and perks like gym membership.
- Other info: Perfect for those aged 18+ looking to thrive in a dynamic team.
- Why this job: Kickstart your career with training and real opportunities for growth.
- Qualifications: GCSEs in English, Maths, and IT; excellent communication skills.
The predicted salary is between 19350 - 23650 £ per year.
Customer Service Advisor
The Physiofusion family is expanding! We have an exciting opportunity for a keen individual who is looking to develop their customer service and administration skills.
We believe passionately in offering development to our staff and the successful candidate will be supported through their Customer Service NVQ Level 2 and 3 qualifications.
We offer an enhanced Apprenticeship salary with benefits such as Perk box and Health Insurance.
If you are someone who believes passionately in Customer Service and you are eager to learn, then we would love to hear from you.
As an expanding organisation, this role could lead to a great career opportunity for the right candidate.
Due to the nature of this role, this would suit an individual aged 18+.
- Ideal candidate
- Excellent oral communication skills
- Customer Focused, exceeding customers’ expectations
- Cope with pressure when working to tight deadlines
- Flexible, able to adapt to changes in priorities or agenda
- Required Education
- GCSE English, Maths and IT
- Values
- Driven
- Brilliant
- Creative
- Caring
- Supportive
- Committed
In Reward for your brilliance and passion, you get to work for an award-winning organisation, winning the BIBAs Professional Service Business of the Year and Red Rose Award finalists for Service Business of the Year.
Benefits
- Perk box and Health Insurance
- 30 days paid holiday (pro-rata) (including Bank holidays)
- a pension and a medical cash plan
- childcare vouchers
- an employee benefits scheme
- free parking
- subsidised gym membership
- #J-18808-Ljbffr
CUSTOMER SERVICE ADVISOR in Padiham employer: Physiofusion Ltd
At Physiofusion, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Burnley & Padiham, we offer a supportive work culture where you can enhance your customer service skills while pursuing NVQ qualifications, all backed by competitive benefits like health insurance and a generous holiday allowance. Join us to be part of an award-winning organisation that is committed to excellence and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ADVISOR in Padiham
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Physiofusion Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Physiofusion Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace CUSTOMER SERVICE ADVISOR in Padiham
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Physiofusion Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Physiofusion Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Physiofusion Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Physiofusion Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Physiofusion Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
