At a Glance
- Tasks: Support our busy physiotherapy practice by managing patient interactions and clinic operations.
- Company: Welcoming physiotherapy practice in central Cambridge with a focus on exceptional patient care.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Other info: Great opportunity for personal development and future career growth in various fields.
- Why this job: Kickstart your career in healthcare while making a real difference to patients' lives.
- Qualifications: Recent degree or equivalent experience, strong communication skills, and a proactive attitude.
The predicted salary is between 25000 - 32000 £ per year.
We are a busy and welcoming physiotherapy practice in central Cambridge, looking for a friendly, confident Healthcare Administrator to join our team. This is an excellent opportunity for a recent graduate or someone at the beginning of their career who is looking to gain professional experience in a healthcare setting. You'll be at the centre of our clinic's day-to-day operations, developing valuable skills in communication, customer service, marketing and administration while helping our patients receive exceptional care.
As part of our team, you'll work closely with experienced clinicians and gain first-hand insight into healthcare operations and delivery, patient care pathways and the management of our successful healthcare practice.
What you'll be doing
As the first person many patients meet or speak to, you'll play a key role in creating a professional and supportive experience, while keeping the clinic running smoothly.
Responsibilities:
- Providing a friendly, calm reception service.
- Answering telephone calls, discussing patients' needs and recommending the most appropriate treatment option or clinician.
- Responding to emails professionally and efficiently.
- Supporting our social media activity and helping to create engaging content.
- Coordinating our clinicians' schedules to maximise appointment availability.
- Scheduling, confirming and managing appointments.
- Processing payments and managing daily financial transactions.
- Coordinating staff annual leave and supporting clinicians with day-to-day administrative tasks.
- Maintaining accurate and confidential patient records.
- Assisting with clinic operations and service improvement projects.
- Contributing ideas to help improve the patient experience and promote our services.
What We're Looking For
We're looking for someone who enjoys working with people, takes pride in doing things well and is keen to learn. Please get in touch if you have:
- A recent degree (any discipline considered) or equivalent experience with a strong academic background.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- A positive, proactive attitude and willingness to learn.
- Confidence using IT systems and social media platforms.
- The ability to manage multiple tasks and stay organised in a busy environment.
- Empathy, professionalism and a genuine desire to help others.
- Previous customer service, hospitality, retail or sales experience would be highly desirable.
You’ll be joining a supportive team that values initiative, professionalism and personal development. This role provides an excellent foundation for a future career in healthcare, business, management, marketing, customer experience or professional services.
Healthcare Administrator in Cambridge employer: Physiofit Cambridge
Join our vibrant physiotherapy practice in the heart of Cambridge, where we prioritise a supportive work culture and professional growth. As a Healthcare Administrator, you'll not only gain invaluable experience in healthcare operations but also enjoy a friendly team environment that encourages initiative and personal development. With opportunities to enhance your skills in communication, customer service, and administration, this role is perfect for those looking to make a meaningful impact while advancing their career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Administrator in Cambridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in healthcare. They might know of openings or can give you a heads-up about opportunities before they hit the job boards.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the clinic and its services. Think about how your skills can contribute to their team. We want to see that you’re not just looking for any job, but that you’re excited about this specific role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Healthcare Administrator in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match what we're looking for. Highlight any customer service or administrative roles you've had, and don’t forget to mention your communication skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're excited about joining our team and how your background makes you a great fit for the Healthcare Administrator role. Keep it friendly and professional.
Show Off Your IT Skills:Since we value confidence in using IT systems, mention any relevant software or social media experience you have. If you've created engaging content before, let us know – it could really set you apart!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Physiofit Cambridge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Healthcare Administrator. Familiarise yourself with the day-to-day tasks mentioned in the job description, like managing appointments and providing excellent customer service. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your People Skills
Since this role is all about interacting with patients and clinicians, be prepared to discuss your previous experiences in customer service or any roles where you've worked closely with people. Share specific examples that highlight your communication skills and ability to create a supportive environment.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so think of instances where you've successfully managed multiple tasks or projects. Be ready to explain how you prioritise tasks and stay organised, especially in busy environments. This will show that you can handle the fast-paced nature of the clinic.
✨Bring Ideas to the Table
The practice values initiative and improvement, so come prepared with ideas on how to enhance patient experience or promote their services. This could be related to social media engagement or streamlining administrative processes. Showing that you're proactive will set you apart from other candidates.
