DevOps Consultant London, United Kingdom

PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software. We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations — empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive.

The role involves serving as the critical bridge between PhysicsX and our customers. You will be responsible for owning the end-to-end deployment of our platform into diverse, customer-owned infrastructure environments. You’ll work closely with customers to understand their unique requirements, constraints, and environments, whilst ensuring seamless platform adoption and deployment success. This is a hands-on technical role that combines deep infrastructure expertise with strong customer relationship skills.

What you’ll do:

• Partner directly with customers to assess their infrastructure requirements, security constraints, and deployment preferences, serving as the primary technical point of contact throughout the deployment lifecycle.
• Build and maintain strong relationships with customer technical teams and stakeholders.
• Gather customer feedback and requirements to inform platform development priorities.
• Design and execute deployment strategies for customer-owned cloud and on-premise infrastructure.
• Troubleshoot complex deployment issues across diverse infrastructure environments, understanding the difference between application and infrastructure bugs and triage internally.
• Act as a system validator to ensure our platform works within customer infrastructure.
• Continuously apply and improve deployment best practices and standards, and coach colleagues in their adoption.
• Travel to customer sites in North America, Europe, Asia, Oceania, for an average of 3-4 weeks per quarter, where you’ll collaborate closely with customers to build solutions on-site.

What we’re looking for:

• Experience in deploying Kubernetes clusters across a range of cloud platforms (AWS, Azure) and on-premise infrastructure.
• Experience with infrastructure-as-code tools, preferably Crossplane, Terraform, and Helm.
• Understanding of networking, security, and observability in containerised environments.
• Proven track record of working directly with external customers or clients.
• Excellent communication skills with the ability to explain complex technical concepts to diverse audiences, including managing expectations and delivering on commitments.
• Strong problem-solving skills with a customer-first mindset.
• Comfortable presenting to technical and business stakeholders.
• Self-motivated with strong project management and organisational skills to empower internal and external teams to prioritise effectively.
• Collaborative approach with the ability to work effectively across various teams.
• Experience in a customer-led, customer success, professional services, or solutions engineering role is a plus.
• Experience in regulated industries or high-security environments is a plus.

What we offer:

• Equity options – share in our success and growth.
• 10% employer pension contribution – invest in your future.
• Free office lunches – great food to fuel your workdays.
• Flexible working – balance your work and life in a way that works for you.
• Hybrid setup – enjoy our new Shoreditch office while keeping remote flexibility.
• Enhanced parental leave – support for life’s biggest milestones.
• Private healthcare – comprehensive coverage.
• Personal development – access learning and training to help you grow.
• Work from anywhere – extend your remote setup to enjoy the sun or reconnect with loved ones.

We value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics. We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with UK employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.