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- Tasks: Guide clients post-sale, ensuring they maximise value from our AI solutions.
- Company: Join Phyron AI, revolutionising the car buying experience with cutting-edge technology.
- Benefits: Competitive pay, comprehensive benefits, flexible work, and a birthday day off!
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: 3+ years in Customer Success or Account Management; fluent in English, French, and Italian.
- Other info: Be part of a supportive team with excellent growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Success Manager (CSM) role at Phyron AI.
At Phyron AI, we are revolutionising the car buying experience with cutting‑edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We’re conquering the global automotive software market (think 30 countries and counting!). We’re not just building AI; we’re building the future of auto retail.
Role Purpose
The Customer Success Manager (CSM) is the trusted guide for our clients post‑sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron’s solutions. This role is all about relationships, results, and retention. You will be on the front line with our clients, acting as their day‑to‑day contact and internal advocate. You will partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian.
Core Responsibilities
- Lead onboarding for new clients, ensuring timely, smooth, and high‑quality activation
- Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals
- Drive feature adoption and usage through training, nudges and 1:1 support
- Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS)
- Own renewals and work cross‑functionally to reduce churn risk
- Collaborate with the Product team to surface customer feedback and prioritise improvements
- Support campaign launches in collaboration with Creative and CX
- Track key metrics and report on account success regularly to internal stakeholders
Skills & Experience Required
- 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment
- Excellent communication and relationship‑building skills
- Strong project management and organisational skills
- Comfortable working with product data, CRM tools (like Salesforce), and dashboards
- Able to manage multiple accounts with varying needs and priorities
- Proactive, curious, and empathetic with a customer‑first mindset
Short‑Term Focus
- Build trusted relationships with key clients, especially new onboardings
- Identify gaps in onboarding flows and develop repeatable best practices
- Improve usage and engagement rates across a portfolio of strategic accounts
- Flag and resolve churn risks early
Expected Impact
- Customers feel supported, confident and clear on how to use Phyron’s platform to its full potential
- Retention and renewal rates increase due to improved customer outcomes
- Internal teams gain better visibility on client sentiment and feedback
- Reduced reactive support due to stronger onboarding and proactive management
Behavioural & Leadership Competencies
- Customer obsessed - balances empathy with commercial awareness
- Highly accountable with a proactive mindset
- Strong communicator and listener
- Thrives in a fast‑paced, scale‑up environment
Autonomy & Decision‑Making Scope
- Manages day‑to‑day customer interactions and success plans
- Escalates for high‑risk renewals or strategic account issues
- Suggests improvements and iterates onboarding and engagement processes with CX and Product teams
Here’s what we have to offer
- Growth: We are a rapidly growing company, and you will have the opportunity to grow and develop your skills alongside us.
- Support: We are a supportive and collaborative team, and you will have the resources and guidance you need to succeed.
- Development: We invest in your professional development with opportunities for training, mentorship, and career advancement.
- Impact: You will get to work on cutting‑edge AI projects with a team of brilliant minds, making a real difference.
- Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off!
- Work‑Life Balance: We value your well‑being and offer flexible work arrangements to help you achieve a healthy work‑life balance.
Customer Success Manager (CSM) employer: Phyron AI
Contact Detail:
Phyron AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (CSM)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Phyron AI on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by practising common CSM scenarios. Think about how you’d handle onboarding, account health checks, and customer feedback. We want to show that we can think on our feet and adapt to different client needs!
✨Tip Number 3
Show off your language skills! Since this role requires English, French, and Italian, make sure to highlight your proficiency in these languages during interviews. It’s a great way to stand out and demonstrate our fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Success Manager (CSM)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, account management, or client services, especially within a SaaS or tech environment. We want to see how your skills align with our mission at Phyron AI!
Show Off Your Language Skills: Since this role requires English, French, and Italian, don’t forget to showcase your language proficiency! Whether it’s in your CV or cover letter, let us know how you can communicate effectively with our diverse clientele.
Demonstrate Your Customer-First Mindset: In your application, share examples of how you've put customers first in previous roles. We’re looking for someone who is proactive, empathetic, and has a knack for building strong relationships. Show us how you’ve made a difference for your clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Phyron AI!
How to prepare for a job interview at Phyron AI
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand key metrics like CSAT and NPS, and be ready to discuss how you've used them in past roles. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Language Skills
Since this role requires English, Italian, and French, be prepared to demonstrate your proficiency in these languages during the interview. You might even want to practice a few key phrases or scenarios in each language to highlight your communication skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about times when you’ve successfully onboarded clients or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Research Phyron AI and Its Solutions
Dive deep into what Phyron AI does and its impact on the automotive industry. Familiarise yourself with their AI video solutions and think about how you can help customers maximise their use of these tools. Showing genuine interest in the company will set you apart from other candidates.