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- Tasks: Guide clients post-sale, ensuring they maximise value from our AI solutions.
- Company: Join Phyron AI, revolutionising the car buying experience with innovative technology.
- Benefits: Competitive pay, comprehensive benefits, flexible work, and generous time off.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: 3+ years in Customer Success or Account Management; fluent in English, French, and Italian.
- Other info: Be part of a supportive team with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We are conquering the global automotive software market (think 30 countries and counting!). We are not just building AI; we are building the future of auto retail.
The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You will be on the front line with our clients, acting as their day-to-day contact and internal advocate. You will partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs.
A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential)
Core Responsibilities- Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation
- Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals
- Drive feature adoption and usage through training, nudges and 1:1 support
- Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS)
- Own renewals and work cross-functionally to reduce churn risk
- Collaborate with the Product team to surface customer feedback and prioritise improvements
- Support campaign launches in collaboration with Creative and CX
- Track key metrics and report on account success regularly to internal stakeholders
- 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment
- Excellent communication and relationship-building skills
- Strong project management and organisational skills
- Comfortable working with product data, CRM tools (like Salesforce), and dashboards
- Able to manage multiple accounts with varying needs and priorities
- Proactive, curious, and empathetic with a customer-first mindset
- Build trusted relationships with key clients, especially new onboardings
- Identify gaps in onboarding flows and develop repeatable best practices
- Improve usage and engagement rates across a portfolio of strategic accounts
- Flag and resolve churn risks early
- Customers feel supported, confident and clear on how to use Phyron's platform to its full potential
- Retention and renewal rates increase due to improved customer outcomes
- Internal teams gain better visibility on client sentiment and feedback
- Reduced reactive support due to stronger onboarding and proactive management
- Customer obsessed - balances empathy with commercial awareness
- Highly accountable with a proactive mindset
- Strong communicator and listener
- Thrives in a fast-paced, scale-up environment
- Expected Delegation Level: Level 3 - 4
- Manages day-to-day customer interactions and success plans
- Escalates for high-risk renewals or strategic account issues
- Suggests improvements and iterates onboarding and engagement processes with CX and Product teams
- Growth: We are a rapidly growing company, and you will have the opportunity to grow and develop your skills alongside us.
- Support: We are a supportive and collaborative team, and you will have the resources and guidance you need to succeed.
- Development: We invest in your professional development with opportunities for training, mentorship, and career advancement.
- Impact: You will get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference.
- Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off!
- Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.
Customer Success Manager (CSM) in London employer: Phyron AB
Contact Detail:
Phyron AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (CSM) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Phyron AI on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Phyron's products inside out. We should be ready to discuss how our skills can help clients maximise their use of the platform. Show them we’re not just another candidate!
✨Tip Number 3
Practice our communication skills! As a Customer Success Manager, we need to demonstrate our ability to build relationships. Role-play common scenarios with a friend to boost our confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Phyron team.
We think you need these skills to ace Customer Success Manager (CSM) in London
Some tips for your application 🫡
Show Your Customer-Centric Side: In your application, make sure to highlight your experience in customer success or account management. We want to see how you've built relationships and helped clients achieve their goals, so share specific examples that showcase your customer-first mindset.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, especially in areas like onboarding and proactive account management.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team at Phyron AI!
How to prepare for a job interview at Phyron AB
✨Know the Product Inside Out
Before your interview, make sure you understand Phyron's AI video solutions and how they revolutionise the car buying experience. Familiarise yourself with the features and benefits of the platform so you can confidently discuss how you would help clients maximise their use of it.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or improved customer satisfaction. This will demonstrate your ability to connect with clients and advocate for their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle challenging situations. Think of scenarios where you've had to manage multiple accounts or address churn risks. Be ready to explain your thought process and the outcomes of your actions.
✨Emphasise Your Multilingual Skills
Since the role requires proficiency in English, French, and Italian, be prepared to showcase your language skills during the interview. You might even want to practice answering some common interview questions in these languages to demonstrate your fluency and comfort level.
