We have an opening for an experienced IT Support Technician to join our friendly and supportive IT Team on a fixed-term basis, based at our site in Farnham, Surrey. You will provide additional Helpdesk support during weekday afternoons, helping our staff and volunteers across the organisation to resolve day-to-day IT issues promptly and effectively. You'll work as part of a small, experienced team with strong peer support and clear escalation routes, taking ownership of incidents and service requests and providing practical, hands-on assistance with Windows 11, Microsoft 365, user accounts, devices and connectivity. This is a fixed-term role providing additional day-to-day IT support capacity during weekday afternoons.
- Experience providing first- and second-line IT support in a busy, multi-user environment, with the ability to become productive quickly.
- Practical experience supporting Windows 11, Microsoft 365, Active Directory and Microsoft Entra ID, including user accounts, access and authentication issues.
- Experience managing Helpdesk tickets through to resolution, troubleshooting laptops, printers, peripherals and common connectivity issues.
- Strong problem-solving skills, with the ability to work independently and as part of a team.
- A professional, customer-focused approach with a desire to continually improve systems and services.
- Excellent interpersonal and communication skills
We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.
Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our IT team members are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.
The impact of our services on the lives of our patients and their families can be read about here.
Excellent Benefits
- Six weeks paid holiday plus public holidays
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Health Cash Plan Scheme
- Employee Assistance Programme
- Staff Benefit Scheme
- Blue Light Discount Card
Excellent Career Development
- Ongoing professional development and training
- Practical experience supporting a varied range of users and IT systems
- Professional Growth
- Opportunities to share knowledge and develop existing technical support skills
- Diverse Training Courses
- Supporting colleagues across clinical and operational teams
A Great Place to Work
- Equal Opportunities employer
- Flexible hours and flexible working
- Supportive colleagues
- 97% of our staff are proud to work for Phyllis Tuckwell
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IT Support Technician - 6 Month FTC in Farnham employer: PHYLLIS TUCKWELL MEMORIAL HOSPICE LTD
Phyllis Tuckwell Memorial Hospice Ltd is an exceptional employer, dedicated to providing compassionate palliative care in a supportive community environment. With a strong focus on employee growth, including opportunities for advanced clinical training and flexible working arrangements, we foster a culture of collaboration and respect, ensuring our staff feel valued and empowered in their roles.
Contact Details:
PHYLLIS TUCKWELL MEMORIAL HOSPICE LTD Recruitment Team
